I purchased the theme and installed it on a fresh version of wordpress.
System status reads as:
PHP Version 7.4.11
PHP Memory Limit 256 MB
PHP Execution Time 300
PHP Max Input Vars 3000
All green ticks supposedly. However, if I install a pre-build page, I get an error stating:
tagDiv Importer detects that your server is not properly configured.
After the install completes, no page shows up. It’s completely blank, and I have no idea how to fix this. Any help?
Hello,
Please make sure that the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Also, please make sure you have added the limit also in your wp-config.php file, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) – https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps; make sure that the theme is activated and you use an SSL plugin for HTTPS.
Also, if you have other plugins activate, please disable them and see if the problem persists.
If there is still a problem, please let me know, also provide some screenshots and some more details.
Thank you!
Hi,
Thanks for the reply.
I tried reinstalling wordpress via cpanel, and then installed the theme via FTP.
I updated the wp-config.php file so that the WP_MEMORY_LIMIT was at the correct value. After configuring all of the settings, the “system status” reads all green ticks again.
I then installed the CLASSIC BLOG PRO pre-build website. However, the same error occurred, stating “tagDiv Importer detects that your server is not properly configured.”
If you visit the webpage now, you can see what it looks like:
konomaru.com
It’s blank, with a few elements around the top.
Any advice/help would be much appreciated. (I’ve gotta head to head, so if you happen to reply I’ll be able to read it in the morning!)
Thanks in advance.
Hi,
Just a quick update. I tried to install a new pre-build newpaper page, and pretty much the same thing happened – all of the content is blank. At the very end of the installation, I get an error “stating tagDiv Importer detects that your server is not properly configured.”
Again, the link to the page if you would like to see whats going on is: konomaru.com
Thanks
Hi,
Please make a full backup to all files and the database and contact us via email at contact@tagdiv.com to investigate the problem. Provide
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Thank you!
