Hello,
I have experienced so many issues with your theme that I am coming to the end of the road. There are far too many issues to list here, but the latest one forced me to completely reinstall your theme and start all over again. One month after purchasing and spending my entire life every day on the project, I am now back to square one, and I am not happy.
I didn’t wish to use a backup in case it brought along with it any errors.
Okay so, please explain to me why tagDiv Composer crashes my website. I have disabled all plugins and also made a video showing the exit process, and it is definitely your plugin.
This obviously isn’t happening (yet!) with the fresh install, but maybe I can return to the other installation (still saved in a subdomain) if you can help.
Thank you
Hello!
I think I helped you a lot to fix the majority of your issues. Still, do not understand what is the next issue now or if there are any issues.
We have a lot of guides about TagDiv Composer, so please check them too:
– https://forum.tagdiv.com/tagdiv-composer-not-working/
– https://forum.tagdiv.com/tagdiv-composer-tutorial/
– https://forum.tagdiv.com/requirements-for-newspaper/
– https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/
Thank you!
Wow, what an answer!
Do you think I create these videos of your theme failing for fun? No, I invested in your product because I want to use it as part of my business. I am in business to make money, and I don’t wish to waste time creating long and detailed questions for you to simply brush me to one side.
I have now installed your theme THREE TIMES so to get around your bad coding; this means that I have started from scratch, from the very beginning, three times.
I haven’t even gone live yet, and I purchased your Newspaper theme in August!
The penultimate time I had to start again was because you did NOT answer my question that I had asked about SEVERAL TIMES; I was not able to save or delete an element in the element sidebar. I showed you in a video (twice), but you didn’t provide an answer. Again, I do not make these videos for fun. You tried to answer, but it was completely out of context, and I felt brushed to one side because I think you are too lazy to answer in depth and/or you didn’t have a fix (probably both!).
Another VERY important issue that you still did not answer correctly was how to use one of your cloud templates. Yes, your example looks nice, but you failed to show me exactly how to edit the same template so it is published correctly. Your answer was complete and utter rubbish. I asked for a quick video to show me, but no, your laziness and lack or understanding stopped you.
I paid for support, and I expect decent answers from you, not avoidance. Do you understand?
I have avoided not contacting you since I read your reply one week ago, but I feel I shouldn’t have to avoid my supplier whom I paid good money to, for their product AND included support. You have caused much stress with your lack of helpful answers, and that has affected my time and bottom line, profits. Again, I am in business. I don’t make these videos and provide long and detailed questions (to help you!) for fun. Far from it.
To top this off, you saw my critical error video and you didn’t even bother to answer. Read back what you replied to me above (I will paste some of it to save your oh so valuable time:
“I think I helped you a lot…”
(here, go away and read the manual)
What??? Isn’t that what you are here for??? …to help me???
Please point me to the page which refers to Critical Errors. I showed you two videos of ONLY tagDiv plugins active and another video with ALL plugins inactive, but when I activated tagDiv Composer (in both videos), I got a critical error message. This points to your theme because the website worked fine without that one plugin.
I am not far off leaving a review on Theme Forest.
The stress you have caused me is horrendous!
Thank you
Hello!
I’m sorry about my words if you maybe think in other direction. I just did not understand about what problem you are referring to exactly, so of course I’m here to try to help as much as I can and could be possible in a short time. From my point of view, I was thinking that I answered at your all questions and videos you sent via email for me. Please let me know about which question is all about or what you do not understand and for sure I will answer and try to explain again and again till you will understand. I can do a video if I know all about details(what do you need or which template do you need exactly), so I can recreate on my end the issue. Anyway, we have a lot of helpful videos in our Youtube channel which explain so well the theme: https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ
Again, this could help you to understand our theme and features and also the documentation I sent you. You have the right to ask and we’ll discuss all details which are not well explained and maybe you did not understand.
Please if possible to continue the discussion via email where we were talking before in order to avoid any other misunderstanding!
Thank you for understanding!
Hello,
I have some problem >
Warning: Attempt to read property “name” on null in /home/ezafalor/sharpnews24.com/bn/wp-content/plugins/td-composer/legacy/common/wp_booster/td_block.php on line 2622.
I have updated the theme and reset the “tagDiv Composer” plugins but it is not working.
website URL : https://www.sharpnews24.com/bn
Thanks
