Hello. On smartphones, the home page of my site is not displayed. You see only a black screen with a small icon that if clicked sends to the themeforest page .. the PC version works, as well as all the other pages of the site, even in the smartphone version.
What can you tell me?
The site in question is https://www.softskills.site/
Flavio
Hello Flavio!
Please make sure that the content in your website is not made with other builder than Composer. It could be a conflict issue.
We recommend to use cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/
Documentation here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/
Check also our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos
Hope that helps you!
Thank you!
I made some minor changes with Elementor. Which I had already used to create the page. So I don’t see why I should have conflicts now! Your theme has been having trouble lately. What do you do now? i want to fix it fast and i’m not a web master!
Hi,
Maybe there are other conflicts.
Please make the bellow steps:
Reset the license key from Newspaper > System status, after that delete the tagDiv Composer plugin, then go in Newspaper > plugins and reinstall the tagDiv Composer plugin from there and activate the theme with the license key.
I hope this will help you!
Let us know the results!
I followed your procedure but nothing has changed, still all black
Hello,
Please contact us via email at contact@tagdiv.com and provide the wp-admin login and the license certificate and purchase code.
Our team will take a look!
Thank you for understanding!
