Hi,
when I want to open a page with the TagDiv Composer it is loading and does not stop anymore. I already deactivated and deinstalled plus installed and activated the tagein composer plugin without change. Here is the output from safaris js console:
[Log] JQMIGRATE: Migrate is installed, version 3.3.2 (load-scripts.php, line 5)
[Error] URIError: URI error
decodeURIComponent (js_files_for_wrapper.min.js:14:109)
b64DecodeUnicode (js_files_for_wrapper.min.js:14:109)
(anonyme Funktion) (js_files_for_wrapper.min.js:42:142)
Globaler Code (js_files_for_wrapper.min.js:43:97)
[Warning] The block “wpzoom-blocks/social-icons” is registered with an invalid category “wpzoom-blocks”. (blocks.min.js, line 2)
[Info] You are running Vue in development mode. (js_files_vue_modals.min.js, line 207)
Make sure to turn on production mode when deploying for production.
See more tips at https://vuejs.org/guide/deployment.html
[Warning] jQuery.Deferred exception: null is not an object (evaluating ‘document.getElementById(“tdc-live-iframe”).contentDocument’) (2) (load-scripts.php, line 2)
init — js_files_for_wrapper.min.js:22:326
(anonyme Funktion) — post.php:807
c — load-scripts.php:2:28333
fireWith — load-scripts.php:2:29074
e — load-scripts.php:2:30311
(anonyme Funktion) — load-scripts.php:2:30342
undefined
Hello,
Please make sure your theme and plugins are installed correctly, also, you can try to reinstall the theme and plugins
-> https://forum.tagdiv.com/install-via-wordpress/
-> https://forum.tagdiv.com/install-via-ftp/
Also, please make sure you do not have other extra plugins activated during the installation, as this may interfere with the installation process.
Also, please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps.
Thank you!
So your solution is not to fix it but to re-install it? What kind of quality do you offer? Such a poor product that it cannot be fixed in another way? This is the quality of the support? What is the reason for this error, how to fix it, how to avoid it? I want a solution!
Hi whoknows, I think that you misunderstand, what Anamaria suggested was to make sure that there are no external conflicts and this is because most of the time those situations are made by untested plugins and we can not offer support for untested plugins.
Now, according to the details that you provided above, you have installed a plugin for js/jquery also I see that you have a block with an invalid category “wpzoom-blocks”.
Also, for this situation can be other reasons, for examples, when you use an old theme version with the latest WordPress version (is not the case ), or when some extra settings from host are blocking the theme.
So, in case that you check the problem using only the theme plugins and the problem is still persisting, then we need to check it further to see from where is the problem and this can be done only if we login, for this you please contact us via email at contact@tagdiv.com, include the link of this topic, provide wp-admin and cPanel and also make sure that you have a full backup). We’ll check the problem as soon as possible and will try our best to fix it.
Thank you for your understanding!
Thank you so much for your proper explanation. I am only using your Plugins, however I will now re-install it and give feedback.
Hi,
after de-installing the theme and all plugins + re-installing and activating + de-activating the wp-zoom social media plugin the problem still remains with the following error:
[Log] JQMIGRATE: Migrate is installed, version 3.3.2 (load-scripts.php, line 5)
[Error] URIError: URI error
decodeURIComponent (js_files_for_wrapper.min.js:14:109)
b64DecodeUnicode (js_files_for_wrapper.min.js:14:109)
(anonyme Funktion) (js_files_for_wrapper.min.js:42:142)
Globaler Code (js_files_for_wrapper.min.js:43:97)
[Info] You are running Vue in development mode. (js_files_vue_modals.min.js, line 207)
Make sure to turn on production mode when deploying for production.
See more tips at https://vuejs.org/guide/deployment.html
[Error] TypeError: undefined is not an object (evaluating ‘tdcStore._db.transaction’)
getObjectStore (js_files_for_wp_admin.min.js:37:282)
get (js_files_for_wp_admin.min.js:38:101)
(anonyme Funktion) (post.php:746)
In parallel I try to contact the e-mail address you provided to get rid of your template and my money back
Hi,
If you are not satisfy with our theme, you can request a refund here – https://themeforest.net/refund_requests/new and we will approve it as soon as possible and envato will refund your money.
However, if you agree, we’ll like at least to check and see what can be the problem, so in case that it is from our theme, at least we can see from where is coming and to make a fix for in the next updates.
Thank you!
