Hi !
When I try to edit any part of my webpage it just stay on loading page and header disappeared
No header – https://mega.nz/file/mEYklSoA#wzaHr2MBhFp5j7njl9PZS8rbMLucW6gU48yg8v_lmjs –
Can´t edit – https://mega.nz/file/qQg1zRRC#1qtwbz1JAzKrh4Xen7pEROcLqc5ylhFY9RPozuJmG9o –
It´s a bug or I´m doing something wrong ?
Hello!
Please check the console in the TagDiv Composer, and make sure you do not have a 403 error.
We have a guide with some tips why our Composer is not working properly, please check: https://forum.tagdiv.com/tagdiv-composer-not-working/
Check some other possible factors which can interfere there: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Please make sure that you have set the mod substitute in the htaccess file https://i.imgur.com/VuMw1lq.png -> https://forum.tagdiv.com/requirements-for-newspaper/.
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, we recommend first to deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and see the results.
Thank you!
It din´t work !
The theme console doesn’t show any error and I deactivated all plugs except tagdiv plugs but still can´t edit
Here´s a capture of theme panel, hope you can help me !
https://mega.nz/file/CJwiURYR#xNwc_DNgh3HajZm7zDPsbgsFYn9oAmIe6nSFwmupKoE
Hello!
Did you check the other possible factors which can interfere there presented above?
Also, please deactivate ALL plugins except tagDiv ones and the cache plugin.
Thank you!
Hi! Thanks for response, console don´t show any of the problems presented above and as I wrote I deactivate all plugins except tagDiv ones but still the header don´t show up and i can´t enter in edition mode.
BTW I set a probitional header on page.
Hope you can help me
Hello!
We can take a look at this and investigate why is not working for you. Please contact us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Thank you!
