Hello
Just updated to Version: 11.4.2 and, since then, I have problems:
IMAGES: a) I cannot click on any image to replace it in the front end editor and b) the media library does not shows its content. Also, c) most images within the back end show as broken links
CHECKBOX: It doesn’t matter where it is, a checkbox cannot be marked. As a result of that, you cannot bulk edit, delete, etc. in every part of the backend such as plugins, users, themes, entries, categories, tags, etc.
We just lunched a new edition of the magazine and cannot update everything we need.
We appreciate any help you can provide ASAP.
Hello!
I recommend you to update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Install the Standard Pack plugin if you use the default templates.
Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and see the results.
Check this guide too: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Hope that helps you!
Thank you!
Did everything and problem does not fix.
Still can’t click or pick images anywhere or check any checkbox, even with most plugins deactivated.
Check the video: https://youtu.be/smEOY-GicOc
If you need direct access to the site, please let me know at: dev@doctormarketing.cl
Hi doctormarketng,
Before providing wp-admin access, please make one last test using only tagDiv plugins because it is possible that using any extra plugin, that one to be in conflict with the theme, Also please check it at least with two browsers.
In case that the problems is still persisting, then please make a full backup for your website and contact us via email at contact@tagdiv.com, provide wp-admin and cPanel access. We’ll check it as soon as possible. Also include the topic of this email to identify you.
Thank you!
We checked as said without any positive results.
I’ve sent all info to the contact email.
Thank you!
Helo Calin
Can you please confirm if you received our email?
We will like to know what to do before updating to the latest version released this weekend.
Thank you
Hi,
Yes, I received your email. Unfortunately, I haven’t checked the problem yet, but today I’m sure you’ll get an answer.
Thank you for your understanding!
Calin
Thanks a lot
Just replied your email
