I am unable to find help for this and I see that people have asked the same question and then they are forwarded to dead links as responses. How is it that you can provide a theme that doesn’t work properly like this? This has been an issue for years… with previous responses, “We are working on it” but it STILL doesn’t work? Why is it that when you activate the Tagdiv mobile plugin the AMP plug-in (that comes with YOUR theme) stops working and disappears from the left sidebar? This means that we are not getting all of our traffic which means I’d like to find out how I can a refund for the 6 themes that I bought if there are issues that cannot be resolved. Please respond.
Hello @keverix3 !
Can you please provide more information about your issues?
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.
My colleague replied you in your own topic about how you can refund: https://forum.tagdiv.com/topic/refund-16/
Thank you!
So, you want me to download an app that charges me to show you what I’m asking when I was very specific about explaining what the problem is AND you have other complaints about the same issue? There is a conflict between the Tagdiv Mobile plugin and the AMP plugin that you offer in your set of plugins. When you activate both it crashes the AMP plugin and the icon and settings disappear from the left side of the WordPress back-end site. It is occurring on all my sites. When I deactivate the Tagdiv Mobil plugin, the AMP plugin reappears. I put the request into Google Bard and this is the response below… How does Bard know more about the issue than you? I went through all the prompts and it’s still not working.
I understand that the tagDiv Mobile theme and the AMP plugin are causing problems in your Newspaper theme for WordPress. This is a known issue, and the tagDiv team is working on a fix.
In the meantime, there are a few things you can try to troubleshoot the issue:
Make sure that you are using the latest versions of the tagDiv Mobile theme, the AMP plugin, and the Newspaper theme.
Disable all other plugins on your site and see if that resolves the issue. If it does, then you can start enabling your plugins one by one to see which one is causing the conflict.
Try switching to the default mobile theme in WordPress. This will help you to determine if the problem is specific to the tagDiv Mobile theme.
Contact tagDiv support for further assistance.
Here are some specific problems that have been reported with the tagDiv Mobile theme and the AMP plugin in the Newspaper theme:
AMP pages are not validating.
Mobile pages are not loading properly.
Images are not displaying correctly on mobile devices.
Certain theme features are not working on mobile devices.
If you are experiencing any of these problems, I recommend trying the troubleshooting steps above. If you are still having problems, please contact tagDiv support for further assistance.
Hello @keverix3 !
It is free, but you can use another app or whatever you want if you want to be helped.
Unfortunately, AMP is not working with the cloud templates because the AMP’s layout is not fully customized.
The AMP version works best with default templates and not cloud templates. That’s why we integrated it with the Mobile theme plugin.
The feedback from our clients about AMP was negative and it is not used anymore, that’s why we didn’t add more customization options. From my point of view, if you don’t use the Mobile Theme plugin, then there is no reason or benefit to AMP.
We have 3 options for mobile versions that you can use:
1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page.Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.
2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages
3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.
A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY
If you need to use mobile version 1 or 2, then you need to uninstall the Mobile Theme plugin and AMP.
I do not know exactly about which issue you are talking about. But I hope all these links(they are working, just copy-paste them manually in another tab) are helping you solve your issues.
Everything should work well in the latest update of the theme and plugins.
Thank you!
