Hi. I purchased a license and template for SEO.Games my website. I would like support to install and configure the template, as well as all the other benefits you offer that are included in the package.
Please install and configure the theme – NEWSWEEK PRO – exactly as in the demo. Thank you.
WP Admin:
P.S. Let us know if this is all you need. Also, why is this ticket publicly available? OMG
Hi,
Please note that the forum is public for all users, so we kindly ask that you do not share your login credentials there.
Also, the theme support covers assistance with using the theme and guidance on its features. It does not include custom work such as theme installation, demo setup, or other configurations, as these are not part of the support scope. https://forum.tagdiv.com/support-policy-2/
You can easily install the theme by following this guide: https://forum.tagdiv.com/install-via-wordpress/
To install the demo you mentioned, please use this guide: https://forum.tagdiv.com/installing-demos/
If you’d like to make sure your hosting meets the theme’s requirements, you can ask your host to apply the settings listed here: https://forum.tagdiv.com/requirements-for-newspaper/
Thank you!
Hi Calin
But previously, support set up a template… and even my customer posted a ticket, and they set up a template for him two months ago.
Maybe I went to the wrong place? Where do I need to open a ticket so that support sets it up exactly as on the Demo?
Hello,
As I understand it, the service you requested is not included in the theme support.
The support includes:
- Guidance on theme features and settings
- Fixing reported bugs / issues
- Product related questions or issues
As mentioned in our support policy – https://forum.tagdiv.com/support-policy-2/
The following issues are not covered by support:
– Server configuration and complex server-side issues
– Customization and installation service
– WordPress general support/how to’s. For this you can search on the wordpress.org forums or check the web for tutorials
– Support for third party software and plug-ins or other issues that are not related to our product
Also, it is not difficult at all to set up the theme on WordPress, activate it and install a demo, it will come as in the presentation. I have already given you the steps above.
Thank you for understanding.
Thank you!
