Instead of seeing my menus, I see a shortcode text. This happened after updating the theme.
I’ve already updated the theme plugins, switched to another header and it still doesn’t work.
No cache plugin currently being used. Attaching an image of the issue.
Hi,
Could you please check if all the previous theme plugins that have been used before the theme update are now also installed and activated? Check for tagDiv Composer, tagDiv Cloud Library and tagDiv Opt-in builder. Those theme plugins can be installed from Newsapepr > plugins – https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/
Thank you!
Activation of theme plugins solved this problem for me.
Thank you !
Thank you for the help but all plugins are updated and activated.
I also tried deleting the plugins manually and installing them directly from the download folder. I tried reverting the theme back to the old version and issue persists.
This only happens when I’m logged in. It goes away when using the site as a guest.
Hi jrpirestani,
As I mentioned in my previous email, please check for tagDiv Composer, tagDiv Cloud Library, and tagDiv Opt-in builder. From your screenshots, the problem is clear: the plugin tagDiv Opt-in builder is not installed or activated. Please install it and activate the plugin after that, then clear the cache.
Thank you!
My problem looks like this.
https://www.ok24.tv/wp-content/uploads/2026/03/issue.png
Hi jareksz,
The zones refer to the header/content/footer zone.
Most of the time, the problem is from a shortcode that is not compatible with our theme; therefore, after you set it with tagDiv Composer and save the page, the next time you try to edit it, you’ll get that error. The simplest and fastest way to resolve it is to use a page/template revision – https://wordpress.com/support/page-post-revisions/ (in this case will be a post template revision).
I hope this will help you!
