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We dont use any cache…
Hello !
Please make sure that you have cleared the cache first. We recommend using WP Super Cache. Here are some tips and tricks about it: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/
Thank you !
Hello !
In order to remove that you wil have to edit the: TD_CATEGORY_TEMPLATE_MOB_1.PHP wich can be found in the theme folder: mobile/includes/category_templates/td_category_template_mob_1.php and remove the line 12: https://www.screencast.com/t/AsYm3T5L. After the modifications please make sure that you have cleared your cache.
Also please note that support team is answering the topics from latest to newest. So if you keep replying to your topic you only make the waiting time longer.
Thank you !
Hi,
This can be a plugin conflict, please make sure that you do not have a plugin conflict, please deactivate all non theme plugins ( please deactivate the WPBakery ), also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
Thank you!
Hello !
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you !
Hi,
This can be a plugin conflict, please make sure that you do not have a plugin conflict, please deactivate all non theme plugins ( please deactivate the WPBakery ), also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
Thank you!
Hi,
I see it. The homepage displays a footer template, but all the other pages seem to display a footer page. It is unusual because it can only be one or the other, not both. Please check if there is a page set in the theme panel footer settings
– http://prntscr.com/ny9k5k
If there is no page set there, try to clear any cache you have for the website. Could be a cache related issue.
Woocommerce allows custom pages for shop, cart, checkout etc. You could build pages with the composer and set them. To display woocommerce elements in them, you can use shortcodes
– https://docs.woocommerce.com/document/woocommerce-shortcodes/
Shortcodes can be entered in the composer, in column text elements. A similar topic here
– https://forum.tagdiv.com/topic/how-to-display-products/
Hi,
This can be a plugin conflict, please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
Please make sure that all the settings are as in our requirements, please follow the guide carefully
– https://tagdiv.com/newspaper-theme-requirements/
and please increase all requirements that are lower, and follow all steps.
Thank you!
Hi,
Please make sure that all the settings are as in our requirements, please follow the guide carefully
– https://tagdiv.com/newspaper-theme-requirements/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
Please provide some more details about the problem you are facing an a link were I can inspect this problem.
Thank you!
Hello !
This is most likely a plugin conflict created by this plugin: https://www.screencast.com/t/tsw902yHz. Try disabling it, delete the cache and try again.
Please let me know how this worked.
Thank you !
Hi Calin – I checked the settings you specified and cleared the cache, unfortunately I’m still having the same issue – I’d like to set a sidebar for each of my category pages. However when I am on theme panel / categories, I’m not seeing the same options that you show in your screenshot: https://www.screencast.com/t/X9QqElrD7aKW.
Could you let me know how to proceed? Thank you.
Hi Vlad, Good Call. I actually had to do one other step.
Disabled Jet pack
Cleared Cache
Enabled Jet pack
No Change after those steps — Took one more step —
Even though the images still showed in the admin area on the pages I had to delete them then add them again.
Quick question rather than a new thread. How can I narrow the spacing between the words in the navigation?
Hi,
I can not say for sure if there will be some improves in page-speed, what you can do is to make first a backup to these files and only after that delete theme, clear all cache and check the page speed.
Thank you!
Hi,
Here I how the menu is looking for my -> https://www.screencast.com/t/s5K5pxqnuM0X
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
Thank you!
Hi,
Please make sure that you have the last version of Newspaper theme and all theme requirements are set as in our guide – https://tagdiv.com/newspaper-theme-requirements/
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hi,
Please make sure that all the settings are as in our requirements, please follow the guide carefully
– https://tagdiv.com/newspaper-theme-requirements/
and please increase all requirements that are lower, and follow all steps.
Please check if the WP-debug is set to false in the WP-config file, then check if the warnings are removed.
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hi,
This can be a plugin conflict, please deactivate all plugins you have and let only the tagDiv Composer activate, make sure that you clear all cache and try again.
Let me know the results!
Thanks.
Thank you!
Hi,
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
Also please check the lazy-load option, maybe you are using other plugins for lazy-load, please deactivate theme or the option from theme panel -> https://www.screencast.com/t/7s7GXJemfMXf
Let me know the results!
Thanks.
Hi,
Please make sure that when you are set the image, you select/set a larger size or the full size, for a quality result.
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
Also you can try to regenerate the Thumbnails – Fix strange looking images on blocks.
Hope this will help you better!
Thanks.
Hello !
We are sorry for the inconvenience !
Please disable and disable the Jetpack plugin, clear cache and check again.
Let me know how this works.
Thank you !
Hi,
I’ve tested the inline single image and this is working normally -> https://www.screencast.com/t/K6HylYxY6
Please make sure that all the settings are as in our requirements, please follow the guide carefully
– https://tagdiv.com/newspaper-theme-requirements/
and please increase all requirements that are lower, and follow all steps.
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hi,
Regarding the issue, note that the old API plugin will not work anymore. You can use the new creative plugin for this purpose – https://forum.tagdiv.com/developer-info/
After the 9.7 update many of the theme files were moved in the tagDiv composer, due to the new Envato requirements
– https://tagdiv.com/updating-the-core-of-tagdiv-themes/
As a consequence the child theme is quite limited now, only a few theme files can still be used in it ( functions.php and style.css ).
Also please make sure that you do not overwrite the theme when you make the update, please delete the current theme and only after that install the new version of theme.
Please make sure that all the settings are as in our requirements, please follow the guide carefully
– https://tagdiv.com/newspaper-theme-requirements/
and please increase all requirements that are lower, and follow all steps.
Also please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
Thank you for your understanding!
Hello !
For the first issue it is a cache problem. Please clear your cache because there are many reports of this issue and this would be the fix. As you can see it works or fine on our side: https://www.screencast.com/t/GTwjflRF ; Also for the contact form on our tested plugins you can see that Contact form 7 is in our list so you can use it: https://www.screencast.com/t/dxXRY2sPH
Thank you !
The footer is displayed in all the website, so the error would appear for all the AMP posts. Removing it should eliminate the issue for all of the posts at once.
To test this, remove the script entered in the sub-footer, clear the cache, and test a post with the AMP validator. It should pass the validation.
Hello !
Please make sure that you have updated your theme accordingly to our documentation: https://tagdiv.com/update-newspaper-theme/ Also make sure that the plugins are updated and activated: https://tagdiv.com/how-to-install-plugins-and-update-plugins/
Also please clear all the cache, we recommend using WP Super Cache: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/
Thank you !
