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This error occurs both when browsing while logged in and as an external user.
As soon as the mobile menu slider opens or the hamburger menu icon is clicked, the site freezes — I can’t go back or do anything else, the only option is to leave the page.
Caching is disabled. This error makes my website unusable.
Hi,
I think that now I understand, you are referring to this one – https://i.imgur.com/TYKvsyG.png for this use tagDiv Composer to edit the page – https://i.imgur.com/M1XDNi9.jpeg select the row and in css tab remove the background image – https://i.imgur.com/dQS7yaS.png then select the mobile view port and select the logo – https://i.imgur.com/0HzHp3t.png then click on mobile menu and in css tab remove the background color – https://i.imgur.com/7TcbZx3.png
I hope this will help you!
Thanks Calin, I’m referring to the white menu rectangle at the top of the screen for desktop and mobile as seen in the nomad template. The above doesn’t seem to work for that.
Hi,
I need help with a few issues on our website https://www.oficataniaragusasiracusa.it/.
Main problems:
– On tablet and mobile, the menu opens, but it doesn’t close when tapping the background or the close icon.
– Submenus on tablet and mobile do not open or respond when tapped.
Could you please help fix these issues?
Thank you!
Hi Ben, if you are referring to mobile menu background color then it can be changed from the theme panel – https://i.imgur.com/fUmMjX0.png to make it transparent use this option – https://i.imgur.com/ANkDkXa.png
Thank you!
Unable to create “custom content” (change name in mobile menu).
Custom Content area is “greyed out” & clicking “pade I.D. edit” takes me back to a homepage.
Screen Grab of where I’m at: https://ronniecreager.com/wp-content/uploads/2025/06/Screenshot-2025-06-24-at-7.30.53 AM.png
Please any other help is greatly appreciated
Hi,
Using tagDiv Composer, when you scroll down in page the sticky menu will be display if is enabled. Also, you need to check it on both desktop and mobile – https://i.imgur.com/LNyqJyG.png
Thanks
Hi,
That demo is using a page for the mobile menu, you need to edit it using tagDiv Composer and you can access that page from here – https://i.imgur.com/pX9N4h8.png then use tagDiv Composer to edit it and change everything you need. Also, change the popup title – https://i.imgur.com/WvDFZgG.png
Thank you!
On Mobile, my Newspaper Theme site displays a hamburber menu with the title “URBANOBSERVER” I can’t figure out where to change this word to my websites name. Can anybody help?
Link to uploaded image to show you – Please someone help. -> https://ronniecreager.com/wp-content/uploads/2025/06/change-worrd.png
image of title help
Hi Aldis,
I see that now on desktop the results are better – https://i.imgur.com/d8ONEjN.png but on mobile are like you mentioned – https://i.imgur.com/FjqIfoQ.png
Her are some settings that can help.
– set the menu links using the custom link instead using page and category (those will do more request to the database the custom link).
– use plugins to clean transient and database ( WP-Sweep and Advanced Database Cleaner)
– make sure you have set the WP rocket settings similar with those from our guide – https://forum.tagdiv.com/wp-rocket-and-newspaper-theme-optimization-guide/ (settings can be changed if you find for your situation some configurations with better results)
– use a CDN https://forum.tagdiv.com/cloudflare-cdn/
– make sure you are using an image optimize
– use only cloud template and remove tagDiv Standard Pack plugin
– make sure all images have set width and height
I hope those will help you!
Thank you!
Hi,
I asked my collages if the got any email related to the onlineinvestmentconference.com and there as only one for set/reset password, but no other details.
So the logo on mobile seems that was using the h1, on both sticky – https://i.imgur.com/Oo7txA2.png and fix menu – https://i.imgur.com/Zi60N34.png
Please check it now, it should be ok.
Thank you!
Hello!
Is there a way to customize the mobile menu header template the same way as the main header template? I really like how the current mobile header looks, but I’d love the ability to tweak it to better suit my style — and have those changes apply across all pages on my site.
Here’s a screenshot of my Mobile Header now(https://prnt.sc/8WeaemYVPRqk). I would really love to change the logo, while also adding the other stuff in there
Hi,
Chacking you screenshot is loke the “Mobile menu” Zone is not set on overlay but has the background set on transparent on row: example – https://i.imgur.com/btE5pzb.png – https://i.imgur.com/nVjNxcq.png
I installed that demo and I will try to provide the settings step by step:
– https://i.imgur.com/4FUKynC.png
– https://i.imgur.com/4zmT4iB.png
– https://i.imgur.com/x7QSKcF.png
– https://i.imgur.com/rxMOCre.png
– https://i.imgur.com/YOiLVHN.png
– https://i.imgur.com/woeLyu3.png
I hope this will help you!
Hi,
I just checked the website and now you use a different menu for mobile version – https://i.imgur.com/cBGJYp2.png
Thank you!
Hi, on this site https://pasteboard.co/01sgm0cEInL7.png
I removed the default menu from the site’s pre-design.
I set up the normal mobile menu, but it doesn’t open when I click on it.
What could be causing this?
Thanks for your help.
Hello,
I have tried to look forum but couldnt find any solution how to make transparent menu on mobile version https://prnt.sc/2RNGji7no6g9.
I would like to have same design like on desktop or tablet version https://prnt.sc/4yivBSN4273V
Another question where I can find an option to upload the video as on your demo site? https://prnt.sc/M9_hDl4jUB99
Thank you very much.
Hi,
The mobile menu is using a fixed code and you can not edit it to much, you can set only the background color, image and social links.
If you want to style it in your way you can use the main id #td-login-mob – https://i.imgur.com/wOXX56C.png
Thank you!
Hello. I’m sorry, your response doesn’t make a lot of sense to me. I am using a hamburger menu for the categories list, yes. For the log in menu, I am using the “Header login” element. I know the pop up is mobile – I was able to style the desktop version, but what I can’t discern is how and where to style the mobile version of the popup.
Hi,
That popup is from mobile menu, but I see that no you no longer use the mobile menu and you are using a the header categories list and for login the same header login as on desktop.
Hi,
On mobile, the menu and search don’t work. Only the logo works correctly and links to the homepage.
When tapping the menu or search icon, nothing happens.
Can you help me fix this?
Thanks in advance.
Website: https://valxor.com
Current implementation can be at test site here. The element is part of a four-column menu embedded in the page, not the actual header: https://dirgemagazine.com/
I was able to target the desktop modal for styling through CSS after inspecting the elements of the popup. I was not able to do this with the mobile version.
I tried using the Moda Pop-up element, but I found it confusing in this context and couldn’t corrolate it to this modal.
I activated the Mobile Theme early on and it enacted some unsavory effects (such as setting all post types to mobile), which persisted even after deactivation. I had to fix that by executing a code snippet. I can’t tell if this mobile header login modal was imposed by the Mobile Theme.
I set the colors and fonts while Mobile Theme was activated, and it had no effect. I deactivated mobile theme again, and there was still no change.
I either need to know the specific classes that inform this mobile modal, or I need to know where I can go to actually style it. Nothing I have tried has seemed to affect it whatsoever.
Of secondary concern, the mobile version of the modal includes an arrow that, when clicked, invites me to use the menu creator, which I do not understand at all in this context, and does not seem intentional.
Thank you.
Hi,
The button that is set on desktop menu is separate from the menu, right? if so on mobile if you are using the mobile menu it will be display only the elements from menu, so you’ll need to create a menu element with an extra class and use that class to set a css for that element menu to look like a button.
Another solution is to use a popup element and create your own mobile menu page – https://forum.tagdiv.com/modal-popup/ or simply copy the element from desktop and past it after the logo on mobile.
Thank you!
Hi there, I have created a header with logo, menu items and a button, but the button does not show up on the mobile and I cannot figure out how to make it work. Any help appreciated! Thank you!
Hi,
Wow, that’s smart! It worked!
I still have an issue with the menu, though.
I don’t have a “Cloud Template” menu set for my entire website (no one selected). However, when I tried to modify the header menu, I noticed that I couldn’t do so on the article pages.
For some reason, the header menu is different on those pages (you can see it on http://www.dr-detailing.com).
The error message I’m getting is:
“This type of header is not editable with TagDiv Composer. Please use a cloud header template!”
The home page works fine both on desktop and mobile, but the article pages have a different header.
I hope that’s clear. It’s a bit tricky to explain, but I’d appreciate any guidance on this issue.
Thanks in advance!
Hello,
The social icons from the mobile menu are coming from the Theme Panel -> Social/Apis -> Social Networks -> https://i.imgur.com/kKYIECB.png remove/edit them after your needs.
Thank you!
