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Hello, after upgrade to the latest version of Newspaper we’re having this new issue. When we add new media into galleries, one of the possible thumbnail sizes for the images is not generated, specifically 75x50px. This thumbnail is requested by IOS/iPhones and good part of our readers have this device.
When the reader tries to get the thumbnail, it doesn’t appear on the device. The system logs:
HTTP/1.0″ 404 828520 “-” “Mozilla/5.0 (iPhone; CPU iPhone OS 11_4_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15G77 [FBAN/FBIOS;FBAV/210.0.0.37.117;FBBV/143754374;FBDV/iPhone8,4;FBMD/iPhone;FBSN/iOS;FBSV/11.4.1;FBSS/2;FBCR/I WIND;FBID/phone;FBLC/it_IT;FBOP/5;FBRV/144490433]”
151.49.222.162 – – [05/Mar/2019:14:12:57 -0600] “GET /wp-content/images/2019/03/carnevale-muggia-serenabobbo-2019-D55A1897-75x50_c.jpg
These missing thumbnails creates big problems: when the image is not found, WordPress fires up “Error 404” generating its error page. When many of the thumbnails are requested possibly in a multi-threaded way, lot of “404” sums up to the parser and since the host limits the CPU resources, it peaks up for a moment and the server restarts, kicking out users, exampe below (but we have a very long list of calls):
root 17090 0.0 0.0 4136 1496 ? S 14:27 0:00 | \_ /usr/local/1h/sbin/hive_exec 506 503 index.php
triestea 17091 38.5 1.3 396752 116020 ? R 14:27 0:00 | \_ /usr/local/php72/bin/php index.php
root 17036 0.0 0.0 4136 1280 ? S 14:26 0:00 | \_ /usr/local/1h/sbin/hive_exec 506 503 index.php
triestea 17037 8.4 1.4 370296 120632 ? R 14:26 0:00 | \_ /usr/local/php71/bin/php index.php
root 17126 0.0 0.0 4136 1492 ? S 14:27 0:00 | \_ /usr/local/1h/sbin/hive_exec 506 503 index.php
triestea 17127 22.0 1.2 381420 103916 ? R 14:27 0:00 | \_ /usr/local/php72/bin/php index.php
root 17129 0.0 0.0 4136 1500 ? S 14:27 0:00 | \_ /usr/local/1h/sbin/hive_exec 506 503 index.php
How can this urgent problem be solved? We have the ‘regenerate thumbnails’ plugin but doesn’t fix it since the requested size 75×50 is not in the list of the available thumbnail sizes.
Hi,
You need to add this custom css in Newspaper>theme panel>Custom code advance in phone section -> https://www.screencast.com/t/GqEXEAVIW2G
.author-box-wrap {
display: none
}
or if you are using mobile the set the code in Newspaper>theme panel>mobile theme -> https://www.screencast.com/t/IR4kd4ZXxqOD
Thanks.
Thanks for your answer, Well rigth now it’s underconstruction, I just can turn on just 1 day, … here you have an example : https://assetplayers.com/reviews/top-piattaforme/ctrader/
I note another thing, the megamenu items in the main menu, in mobile size doesn’t show, so the elements there are missing in mobile view, any suggestions? thanks in advance!
@in2town Sorry to hear about the problems you are having. The theme and the mobile theme will be improved. But this may take some time, for the implementation and testing, other projects being developed at the same time etc. Hopefully it won’t be long now from what I know, and the modifications will have a positive impact.
Hi,
I want to hide the author box only in mobile theme. What will be the CSS code for that. Please help.
I have an issue, the logo not showing in mobile, especially when viewed on flipboard, google Go or other sources, But the logo is showing on mobile when chrome or similar browser is used.
try opening one of the links from flipbord.
https://bit.ly/2NJlZtu
screenshots
http://www.screencast.com/t/oG63uKhmOKh
http://www.screencast.com/t/pEXMXSnB0Dp
http://www.screencast.com/t/T6okr5SqpqY
http://www.screencast.com/t/M8S0FptWHVT
Hi,
Seems that there are mixed content issues with the images, but only on mobile
– http://prntscr.com/mtkssf
There must be something wrong with the SSL implementation of the website. Something like this maybe
– https://stackoverflow.com/questions/13862908/ssl-certificate-is-not-trusted-on-mobile-only
– https://serverfault.com/questions/648898/https-warning-works-on-desktop-warning-on-mobile
Thanks
http://www.healthcitified.com please check that images on my post are not showing on mobiles
Hi,
Please make sure that you do not have another mobile theme activate, or a plugin conflict, you will have to disable all other plugins and install the mobile theme first.
– https://www.screencast.com/t/AUBrojBH It appears because you use jetpack mobile theme. Since the theme has already a mobile version, it doesn’t work with jetpack module.
-> https://jetpack.com/support/mobile-theme/
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi,
Elements from the desktop version (in this case in a page) will not appear on mobile when the mobile theme is active. So each page needs two versions, one for desktop created with the page builder or in any way possible in the theme, and one for mobile with the simple mobile editor – http://prntscr.com/mtgao6
The mobile homepage will contain a top grid that displays three featured posts
– https://forum.tagdiv.com/featured-posts-2/
Then a latest articles section. These sections are predefined in the mobile theme code.
If you want the same content from desktop to appear on mobile (responsive version), deactivate the mobile theme plugin. More about the mobile theme here
– https://forum.tagdiv.com/the-mobile-theme/
Thanks
Hello,
the cloud library template used on the fast news posts was set to hide this information for mobile devices. You can edit the post template using tagdiv composer and make these icons be visible on mobiles as well:
https://www.screencast.com/t/x3ETgJ1f
Thank you!
Hi,
Seems a more precise code is needed. I believe you want the menu items from the top bar to be displayed, the socials are displayed when the mobile menu is open. Something like this would work – http://prntscr.com/mtf1dj
This is the code for it, I could modify it if needed
@media (max-width: 767px) {
.td-wpml .menu-top-container .top-header-menu>li {
display: inline-block;
}
.td-wpml .menu-top-container {
float: none;
}
.td-wpml .menu-top-container .top-header-menu>li a {
margin-right: 16px;
}}
Seems to happen in the homepage as well, on mobile – http://prntscr.com/mtegpj While other ads display fine – http://prntscr.com/mtegx2
What if you switch the ad codes between them, does it happen? or try and set a size in for mobile as a test to see what happens then – http://prntscr.com/mtehjm
Hi,
Please notice that the Article Box has been designed to be hidden on mobile devices because the width of the mobile devices is too short and the content of More Articles box will come over your post content and it’s not okay. By default, this element is hidden and I do not know why is on your website. I suggest to use the code below and place it in Theme panel -> Custom CSS Area to hide the More Article Box on mobile.
@media(max-width:767px){
.td-more-articles-box{
display:none;
}
}
Thanks for your understanding!
Hi,
I have checked your website and it seems that for that post template 4, the Subtitle was hidden on mobile and that’s why you bring nothing. Please try using the code below and place it in Theme panel -> Custom CSS area.
@media (max-width: 767px){
.td-post-template-4 .td-post-sub-title {
display:block;
}}
The result is here -> https://www.screencast.com/t/fdh7WhyO
Thanks for your understnading!
Still, something is wrong.
I did exactly as you said: first off, I removed the mobile plugin from wp-content/plugins; then its installation (.zip file) was done successfully.
But I saw the error message after activating it (see below). Why?
“Fatal error: Cannot declare class Mobile_Detect, because the name is already in use in /home/240585.cloudwaysapps.com/nsfwdtrwgu/public_html/wp-content/plugins/td-mobile-plugin/Mobile_Detect.php on line 28”
I just updated to Newspaper 9. My site has been live for over a year or two using Newspaper 8. Everything is fine EXCEPT the search icon in the menu bar (upper right corner) is not visible. If I click on that empty spot, it open a search text box, but I can’t see a search icon / magnifying glass — so customers would never see that. FYI – the search icon if visible in the mobile site, though I don’t care much for how it is working. That is an improvement however because before the new version, the search icon DID NOT WORK at all in Newspaper 8 for me. Thanks for any help you can provide.
I added a new block on trendymami.com homepage and it doesn’t render on mobile. I tried to test different types of blocks but none of them show on the mobile version. Here’s the screenshot of the web version, see the “Mom Entrepreneur” panel: http://www.screencast.com/t/54lgGdRoeyUn and here’s a screenshot of the mobile version: http://www.screencast.com/t/WBHi2Pgv4m as you can see it skips directly to the most recent articles block. Please let me know how to solve this.
I am having issue removing a popping Sidebar from my WordPress Site, each time someone opens a post on my site, and start to scroll down, a sidebar pops out from the left displaying other post in form ads, This popping sidebar is good for PC view, but very disturbing on mobile, it prevents use from reading content on their desired page.
You can see the popping sidebar from the Image below, see the blue Arrow.
Please I need help asap.
You can lookup https://shevimuzic.com on mobile and click on any of the post and you’ll see how annoying it is
Hello support, I am using fast news template for a blog. The Post views and comment counter only show on desktop but not on mobile. I need both to show on mobile. Kindly advice.
Link: https://www.alltechng.com/
Thanks
the images on my mobile website are not appearing but is appearing fine in desktop. please check what is the problem as soon as possible
The problem is that I’m not working on wordpress.org but .com. Basically every link you give to me requires the installation of plugins like WP super cache or Super booster that I can not install in wordpress.com. I don’t have access to MySql for example.
In addition, I do not know how to add or change any kind of code.
I expected there was some more help … from the test done you can not recognize what are the problems?
The theme for mobile is too limited for me.
But in any case, it is absurd that without the mobile theme my score is 25 and 51 on the desktop … something is wrong.
One more problem. The white page appear if people have adblock activate. But why a white page? i have add an adsense 728×90 px in the header (rotating with another ad).
Adblock should simply prevent the ad from displaying but do not make the page completely white and unreachable … what should I do?
Hi guys,
I would like to set up a row using TD Composer to show as two columns on desktop and tablet landscape, but switch to a stacked single column on tablet portrait (exactly like it does for mobiles).
Is this possible to do from the composer?
Many thanks,
stuart
Hi,
You could a code from this topic – https://forum.tagdiv.com/topic/top-bar-in-mobile-menu-is-not-coming/
It should make the top bar visible on mobile, but only if you do not use the mobile theme plugin.
Thanks
Hi,
For this you can use the mobile theme, this will make your speed more faster -> https://forum.tagdiv.com/the-mobile-theme/ or if you do not want to use the mobile theme you can use a custom css tho hide that block on mobile device;
for example this code will hide the block 1 and 3 ->
.td_block_1, .td_block_3 {
display: none;
}
please set it in newspaper>theme panel>custom code > advance css> mobile section -> https://www.screencast.com/t/50Coc8Qe
Thank you!
