I have downloaded package for update and td-mobile-plugin is not there. Does something changed there?
Minor Update: For now please see SEScoops.com only for this issue – we have not yet updated MMANews.com to 9.5. We were able to manually squash the “Screen Wipe” effect on MMANews, but that still has other issues on screen load. When we updated SEScoops to 9.5, the screen wipe issue returned.
Hi Catalin – not quite ready to load the update yet but I just noticed something. This page – https://jazzjournal.co.uk/category/letters/ is showing author and date. No other category page is. “jazzjournal” is the only user defined as administrator. All other users are either “contributor” or “editor”. Could this be a factor?
However, jazzjournal is used for Hermeto Pascoal (https://jazzjournal.co.uk/2019/02/27/hermeto-pascoal-that-crazy-brazilian-albino/) but the category page – https://jazzjournal.co.uk/category/features/ – does not show author for that.
Many thanks
MG
Hi,
The auto update and activate for tagDiv COmposer is in our theme, but as I said above some times there are some conflicts between our function and plugins that are not tested with our theme;
Thank you for your understanding!
Hi,
Yes, the error appears when you try to modify it. That seems to be a problematic thing, sorry! Unfortunately, at the moment, we do not have any fix for this. We will return with the fix in the following updates but please notice that we cannot say for sure a certain period of this, sorry!
Thanks for your understanding!
Hi,
As my colleague said you above, we continuously update the theme and include a lot of features. Where exactly is this diagram and with what tool do you test the theme? You can provide more details about that aspect so we can identify the cause.
Thanks for your understnading!
Hi,
Please ensure that you have correctly updated your theme via FTP way according to our manual from here -> https://forum.tagdiv.com/install-via-ftp/ Also, update the TD Composer plugin from the plugins section from here -> https://www.screencast.com/t/fLmjK1B5SOLW after you updated your theme. If the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at your setup page.
We look forward to helping you!
Thanks for your understanding!
Hi,
Within the last hour, when a new post is created it does not publish using the default post settings.
In fact, no content shows at all, im confused as to where the content that is shown has even come from.
This is intermittent as the post showed correctly for a few seconds. After refreshing the page a few times it went back to showing incorrectly.
New posts show like this > http://prntscr.com/mramqg
Old posts before the issue show like this on the default settings > http://prntscr.com/mrao1h
No updates have been done recently, were just posting away and noticed the issue.
Immediate response would be great.
Thanks.
Hi,
The last version of WPBakery is 5.7, but we tested only the version 5.6 with our theme before to make the theme update ( because the v5.7 was release after we made the update ), so in current theme is the version 5.6; we recommend to use only the version that was tested with our theme, until the coming updates were will be tested and include the last version of WPBakery.
Thank you for your understanding!
Hi,
Our developers team have this task to improve the ads settings I think that include auto ads, but I do not know exactly when this will be include in theme, maybe in coming updates.
Thank you for your understanding!
Hi,
If you want to make a theme update you have 3 ways to do it, please check your documentation for theme update -> https://forum.tagdiv.com/how-to-update-the-theme-2/
How to update a plugin -> https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/
If you do not want to update the theme and use the mobile theme for Newspaper 9.2.2 please send us an email at contact@tagdiv.com and ask for mobile theme v9.2.2 and we’ll provide for you.
Thank you for your understanding!
Hi,
Thank you for reaching us! The only and simple way to check if you are using the latest version of the theme is to check your Theme Forest account and download the latest theme packet from there after you need to install it via FTP way, according to our documentation from here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ If you want to achieve better theme results, you need to use only the plugin’s version which comes bundled with the theme packet.
We look forward to helping you!
Thanks for your understanding!
Hi,
Indeed sometimes the tagDiv Composer is not automatically update because of some plugins that are activate, plugins that are not from our theme, that’s way we recommend after you make the update to check the theme plugins to see if those was or not updated and activated.
Thank you for your understanding!
I had a template version 8.5. All was good. I did not update the template for a long time and immediately installed version 9.5. And the load on the site has grown 2 times. I found version 8.7.2 and installed it. But it did not help me. Look at the screenshot: http://joxi.ru/Y2Lk1E6u7E1EVm
Hello, how can we update Revolution Slider to 5.4.8 so it will be compatible with PHP 7.2?
Thanks,
I run system status and 3 yellow alerts showed me the following:
1. max_execution_time = 30 – the execution time should be bigger than 60 if you plan to use the demos.
2. max_input_vars = 1000 – the max_input_vars should be bigger than 2000, otherwise it can cause incomplete saves in the menu panel in WordPress.
3. WP Memory Limit = 40 MB/request – We recommend setting memory to at least 128MB. The theme is well tested with a 40MB/request limit, but if you are using multiple plugins that may not be enough.
My domain is hosted at Site5 and I requested them to change those values for me. They said to me they did it so (please check: http://tonka3d.com/blog/phpinfo.php), but the 3 yellow alerts are still showing.
Is there anything my host still can change to correct it?
Hi, the last version of WPBakery Page Builder is 5.7 and its released 12th Feb 2019. Newspaper theme is updated on 6th Feb 2019. Why you don’t update the theme when WPBakery Page Builder is updated?!? If you bundle plugin with your theme customers expect it to be updated regularly
Dear Concern,
First of all, I am very happy to use your newspaper theme. In the recent update, you give us a new feature called header builder and I found it very useful for me. But I faced a problem while using it. I downloaded header template 36 and edited this. I changed the logo text as you can see in the screenshot (https://www.screencast.com/t/7Qa1kf3He6). But the retina logo text won’t change (https://www.screencast.com/t/HzAhc1TDHQN). I try everything possible but I can’t able to find any solution. Please help me with this. My user id is wbarif.
Hi,
After last update (9.5) I am not able to access tagDiv Composer (there is a blank screen in any browser). I have no interest in trying to find out where the problem is, so I would simply like to roll back to previous version. I have bought Newspaper theme through Envato and I am not able to access the older installation file. Any way to get the previous installion version? Thanks
This is what happened: I’ve installed and activated the latest mobile theme plugin, which was released on February 6, 2019. But the main theme is Version 9.2.2, not 9.5.
While I downloaded the latest theme version to my computer hard drive on February 6th, it hasn’t been updated yet on WordPress. How do I update it? I mean, the method for theme update isn’t as convenient as plugins’. As you know, installed plugins can be updated with just one click on WordPress.
So, need I reinstall and activate the theme whenever its update is released?
Ok for some reason the site is updated to php 7.0. I took a quick look and everything seems to be in placed. (I made some configurations from my cpanel.) here is the link please take a quick look. Thanks!!
I’ve already updated manually, it was not possible to do this as normal… that’s my point.
Hi Calin,
When we try access the website, we receive an error which says “error establishing connection to database”. Our hosting company investigated the problem and found that there was an SQL query that was running for a long period of time, after checking the query log, we found the below query to be the cause;
UPDATE bbrief_posts SET post_password = ’66be93e212c65df81744′, post_modified_gmt = ‘2019-02-27 09:0.
We wanted to know which plugin in the website is running this query.
Kind regards.
Hi,
For the beginning, please ensure that you are using the latest version of the theme installed via FTP way, update all of the required plugins, remove all of the untested plugins, clear all the caches, purge CDN files and check the results. If the problem is still there and if you still can not use TD Composer, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, you can provide more details about this problem, with some useful screens and CPanel access for more further investigations.
Thanks for your understnading!
