The first update for a long time that is causing me problems
The mobile home page is out of line and different – and post pages ( all Cloud templates ) are out of line and cannot be clearly read by visitors – back to 12.5 fixes this
I noticed that using the TagDiv theme updater – this time the plugins update automatically update AND activate – mine always INSTALLS Mobile Theme Plugin – though I have never used it – this time it ALSO activated Mobile Theme Plugin it which I spotted AND immediately deactivated it – could that be the issue?
Until now plugins have been installed and not activated, leaving the user to go through them and choose
I cleared caches – deleted and reinstalled plugins etc as – even restarted mobile device – but only rolling back to 12.5 fixes this
Interestingly rolling back does not install Mobile Theme Plugin
Can future updates not install Mobile Theme Plugin?
Thanks
Hello!
I’m sorry to hear that. We did not change anything regarding this issue with the plugins, which automatically activate on your end.
For every update, we always recommend the following:
-> First of all, please make sure you have a backup.
-> Please deactivate all the non-tested plugins with our theme before updating.
-> Update WordPress, PHP, the theme, and plugins to the latest version: https://forum.tagdiv.com/how-to-update-the-theme-2/.
-> Check all these requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/.
If the problem will always continue like that on your end, then we should investigate this issue and fix it. All the personal data can be sent to our email, contact@tagidv.com.
Thank you!
This issue persists with 12.6.2 – updating ( never had an update issue before )
The mobile plugin doesn’t auto install now but…
On mobile ( not plugin, responsive ) Big Grid Flex 1 corrupts to two massive images – the rest of the home page on mobile look fine – it’s Big Grid Flex 1 that is corrupting – no plugin deactivating or similar, fixes it – all site requirements are met all plugins tested. Only rolling back to 12.5 fixes the problem.
Desktop unaffected.
Hello!
Please update the theme to the latest update and deactivate, delete, and reinstall the tagDiv mobile theme from Newspaper plugins, clear all cache.
Thank you!
I don’t use the TagDiv mobile theme, have never used it – it isn’t installed and therefore doesn’t install when updated
Hello!
We would like to investigate this issue.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– provide more information (screenshots/video) about your issue
– a link to this topic in order to identify you
Thank you!
