I am using your newspaper theme when I check my license it shows not active; can you help me activate the same.
kindly find the attachment for my requirements.
Site Url: https://placebrandobserver.com/
Screen Short: https://workdrive.zohoexternal.com/file/9hfbu8b8591cd3f3040f7835bd918ffa1ef65
Hi,
You need to unassign the license from one website https://i.imgur.com/pIy2Z2N.png and assign it to the website you want. Please be aware that you can only change the key after one month.
Thank you!
Hi,
Thank you, Anamaria.
one more help I need; when I edit content in “column text” the popup always shows loader and error message on the console. now I have updated the theme then also it shows the same.
screen shot: https://workdrive.zohoexternal.com/file/9hfbu185eb24573454715897e6b63ca4bbf4a
Hi,
Please check the console when you open edit content; if there is an error like this, please go to the Network tab, select the error, and select Preview -> https://i.imgur.com/iiBOHwP.png
Maybe the problem is caused by the server host
Also, please check this topic https://forum.tagdiv.com/topic/wp-editor-for-text-with-title-and-column-text-not-updating-content/
Thank you!
I am using GoDaddy server; can you fix this for me what details do you want for fixing the issue.
the issue is in “wp-content/plugins/td-composer/includes/wpeditor.php” How can I fix it?
system status:
https://workdrive.zohoexternal.com/file/ezwox1e42a7b4a2334a76bedce5577423fe77
License:
https://workdrive.zohoexternal.com/file/ezwox0fc20ad8618c496a8a73d99e82601d5b
Network error:
https://workdrive.zohoexternal.com/file/ezwoxd1a2057a76f349aa85938926d86fc28c
Hi,
If you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader and check after.
Thank you!
Hi,
From your screenshot seems you have Cloudflare https://i.imgur.com/uaaGIqV.png. Maybe is a plugin or the host.
Thank you!
last time rocket plugin was activated, but we removed it. the hosting server is WordPress hosting in GoDaddy. we do not need Cloudflare. do you need any login credentials I can share them for fixing it.
Hello,
Yes, please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel access.
Thank you!
Hi,
last Friday (3rd Nov 6:22 PM) your team told me to send FTP details through the mail and I forwarded the FTP XML file on (3rd Nov 8:10 PM). and I again gave you the FTP details on 6th Nov 10:34 AM. I didn’t get any response from your side. my client is waiting for the task that I need to add a shortcode.
Hi,
Please be patient.
Support Hours (GMT+3)
Monday – Friday:
8:00 AM – 5:00 PM
Thank you for understanding!
