Hi,
with latest WordPress update (and previous versions from 6.6.x) my blog gives 404 and you can only login in the backend in recovery mode.
When logged in it says there is this issue: “Error: This theme did not load correctly and has been suspended within the admin backend.”
What should I do?
Thanks
Paolo
Hi,
Please let me know the theme version.
I think that you have a plugin conflict there. Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you use a child theme or cache plugin, deactivate them, clear all cache, and try again.
Thank you!
The theme version is 4.6.1.
I have tried to deactivate all the plugins and to clean the cache but I have got the same result.
Hi,
Do you use Newsmag or Newspaper?
The latest version of the Newspaper theme is 12.6.7
Thank you!
Hi,
Newspaper, thanks
So, considering that your theme version is more than 10 years old, it would be best to start the site on a clean installation and only import the database. This way, you can ensure that the PHP version and plugins are up to date. If needed, the custom work team can assist you https://tagdiv.com/submit-a-request/
Thank you!
Hi,
I don’t know what to do and maybe would be better to just run a roll-back. Any support on your side?
Or any opportunity to find what’s wrong in the template?
Thanks
Paolo
Hello Paolo!
For every update, we always recommend the following:
-> First of all, please make sure you have a backup.
-> Please deactivate all the non-tested plugins with our theme before updating.
-> Update WordPress, PHP, the theme, and plugins to the latest version: https://forum.tagdiv.com/how-to-update-the-theme-2/.
-> Check all these requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/
Thank you!
Yes, but normally people expect that the theme should work. Any support on your side?
Thanks
Paolo
Hello Paolo!
It should work well if there are not any issues to encounter from your end. Also, from an old version, you should update the plugins and the builders in order to use the newest features. We always test the updates in our theme. I also recommend you to rollback and start to redesign your website using the latest tools from the theme on a staging site. After that, you can move the entire project with Duplicator. You can use the same license code for the staging.
Thank you!
