Hi ! The example page for an article category clearly shows that there’s a bug. The elements aren’t in the right place at all.
What’s really strange is that the page displays fine if I’m logged in as administrator. But in public mode the page is all broken. How can I fix this?
link to the page with the anomalies (public) :https://postimg.cc/rzFw0VX9
link to the OK page (administrator link) : https://postimg.cc/kDFYZCBL
thanks !
Hello!
Sometimes, the issue can be caused by a plugin conflict or a cache issue. That’s why we recommend first deactivating ALL plugins except tagDiv ones; if you are using a cache plugin, deactivate it, clear all cache (also from your browser), and see the results.
Thank you!
Hi Bettina,
I’ve removed all the plugins, but unfortunately that doesn’t fix the problem.
It’s very strange, it’s only on mobile on Safari and Chrome that the problem appears
Site: https://saintmalowithlove.com
I’ve changed my theme and updated the plugins, but nothing solves the problem.
Could this be due to the cloud templates, I can’t choose a theme for mobile, is that normal?
https://postimg.cc/bS1Wjtxh
https://postimg.cc/gallery/LSj1ztQ
Any ideas? Thanks!
the homepage on mobile displays fine (Safari and Chrome), but if you open an article (https://saintmalowithlove.com/marche-de-noel-saint-malo/), the CSS is no longer supported and the article is all broken.
the header and footer are not displayed. the page layout is broken.
Please tell me why I can’t see ‘post settings’ in my mobile setup : https://postimg.cc/Z9DCH6NV ? thanks
Hello!
We have 3 options available for mobile versions that you can use:
1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page. Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. You can see your mobile version there and edit or adjust the elements to look better.
2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages
3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.
A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY
If you need to use mobile version 1 or 2, then you need to uninstall the Mobile Theme plugin and AMP.
Thank you!
Thank you Bettina
There’s something I can’t explain. I have an article that displays well on mobile (this one: https://saintmalowithlove.com/love-room-saint-malo-lescapade-parfaite-pour-votre-week-end-en-amoureux/)
and the other articles display badly on mobile, for example this one: https://saintmalowithlove.com/marche-de-noel-saint-malo/
and as a result the 2 articles have the same template, but are not displayed in the same way on mobile (safari or chrome, it’s the same)
But they have the same configuration.
What settings could explain this please? Thank you!
Hello!
I see that they are displaying the same now.
Thank you!
Not at all, the problem is still there.
You only need to look at mobile, Safari and Chrome. It’s on mobile that it doesn’t display properly.
On desktop it’s OK.
check : https://postimg.cc/k6nDF4FF
the header is missing, and the css isn’t loading correctly.
Hello!
I see it like this: https://app.screencast.com/CDZmE2AYy9FrF
Check in an incognito window.
Thank you!
Good for you, but which browser did you test?
I’ve done the test on 5 friends’ phones, and all of them have a display that doesn’t work properly, via safari.
So I don’t understand, because even in private browsing, even if you delete the cache, the problem is still there. And the header and css don’t load.
I don’t know how to get out of this situation. Do you have a technician who could connect to my back office to look at this and fix it, please?
Hello!
I’ve tested it on Chrome and Firefox on an actual mobile device(Chrome Mobile and Safari).
Do you still use the Mobile theme plugin? If you can’t handle it, then I can try to help you. Please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel URL and credentials
– a link to this topic in order to identify you
Thank you!
Thanks Bettina! email sent 🙂 I hope we’ll be able to fix this problem (you’ll have to test it on mobile safari too).
Hello!
I’ve already tested it on mobile safari and it works as I showed you. I was not logged in.
I’ll check and reply to you via email.
Thank you!
