Hello,
I have a problem since the most recent update. In the cloud template, when trying to edit a column text, the editor goes on infinity load.
Please check the link to see all errors appearing : https://imgur.com/4o3wkeW
I already tried deactivating all plugins. WP + Theme are up to date.
Thanks
Hello,
Please make sure all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/D3i2ZA7K
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello Anamaria,
Thanks for your quick feedback.
I did add the special code in htaccess but no changes.
Please have a look at the list of errors getting triggered currently when trying to pen a column text bloc on the cloud editor : https://ibb.co/Vv7XJst
Thanks for your help,
Regards,
Hello,
For those errors please, make sure that you are using the last theme version, Newspaper v10.4 and the last WordPress version 5.7.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, please does a test on a subdomain and use only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser) and see if the problem persists.
Thank you!
