Hello —
I started with Newspaper this morning.
I entered the Purchase Code and activate it, and the activation is successful.
But when I go to Prebuilt Websites, I get this error:
An issue has been encountered while trying to validate your license key
Please reset the key from the System status tab and try to activate it again, or contact our customer support team at contact@tagdiv.com.
On the System Status page, I have reset the key 3 times. Same results — I cannot load the Prebuilt Websites page.
I have memory set at 256M, deactivated the non-TagDIV plugins, and cleared the cache.
Please see: https://forum.tagdiv.com/topic/cloud-library-loading-problem/
and: https://forum.tagdiv.com/topic/cannot-install-pre-built-website-due-to-license-validation-problem/
What is on the forum is the same issue I am having.
If you want to get my admin URL and credentials, license certificate and purchase code, please let me know the best way to send these to you. I have sent a message to contact@tagdiv.com also.
Thank you.
It looks like this is the answer:
The WordPress Address (URL) and the Site Address (URL) have to be the same.
It is working now.
Hi fredredwoods, we are glad that you manage to resolve the problem!
In case that you have other questions, please let us know!
Have a nice day!
