Yesterday we switched to cloud templates on our staging server and I pushed the changes to our primary website (using WP Staging Pro to manage our staging server)
Now on the main site I cannot edit any template or even add a new cloud template. I get the error “Error at rows: 1(models): 2(dom). The model does not match the content”
I have gone into troubleshooting mode and disabled all plugins except for TagDiv theme related, and I still get the same error. I can still access and edit templates on our staging server fine, this is only on our primary server after migrating from the staging server.
Site is https://stnonline.com
Suggestions? This is a hot issue since it is our production server during business hours.
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again
When tagDiv Composer is not working ->https://forum.tagdiv.com/tagdiv-composer-not-working/
If there is still a problem, please provide me a link to your website and some more details and screenshots.
Let me know the results!
Thank you!
Unfortunately the basic debugging steps did not help. I ran out of time to get the site back online so I restored from the backup I made prior to the migration. I found a few other issues to work out on our staging server so now I have time to address those before I try the migration again.
Hi,
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Thanks
