Hi, please help.
It shows this:
“There has been a critical error on this website.
Learn more about troubleshooting WordPress.”
when I open a single product page.
But I can open it when I log in to wp-admin.
This means all product pages are only visible only to me, not to others.
Here’s the sample:
https://petanisayur.com/shop/
https://petanisayur.com/product/tomat/
Please help…
Hello,
Please make sure that all theme requirements were set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/ you can try to double the wp memory limit, and please make sure you do not have a plugin conflict.
Here is an article about how to fix this problem:
There has been a critical error on your website. Also, please check the permalinks and re-save them -> https://i.imgur.com/MQPtVzl.png
Hope it will help you!
Thank you!
I already update the system status, but still didn’t work.
Screenshot: https://prnt.sc/zdxGrYbBrvkb
🙏
The problem is, why the page can be accessed for logged in users?
I can view the page when I’m logged in.
🙏
Hi,
Have you checked for a plugin conflict? I think that a plugin causes the issue.
Thank you!
Yoast SEO is the only plugin that I installed other than the required plugins by the theme.
I’ve just tried to deactivate it and retry, but still didn’t work.
The page still can’t be accessed.
The page can only be accessed after I’m logged in to wp-admin.
Plugin page screenshot: https://prnt.sc/S7JZghPBAF5P
Hi
Please help me on this…
🙏🙏🙏
Hi,
If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel/FTP and credentials
– a link to this topic to identify you
Our team will take a look!
Also, during the investigation know that we will disable the other non tagDiv plugins.
Thank you!
Hi
I’ve sent the credential that you requested.
The email subject is the same with this topic subject.
Please help
Thanks in advance
🙏🙏
Hi
I’ve just checked that the pages can already accessed now.
So you already fixed it?
Can I know what is the root cause?
Thanks beforehand.
🙏
Hi,
My colleague answered to you via email.
Thank you!
Hello Ms. Anamaria,
I also get the same situation as Mr. Yoeldian. when I turn off Tagdiv Shop plugin, everything will be right, if I turn it on, I will not see the product page in the visitor’s view.
Please help me with this case.
Thank you so much!
This is my website: https://yamyfood.com/
Hello,
Do you use the option from Woocommerce for coming soon? If so, please turn it off and check it after: https://imgur.com/BOtm8AD.
Thank you!
Hello Anamaria,
I choosen live in site visibility, but I still can not see product page in visitor’s view.
Please help me with this.
Thank you.
Hi,
Please delete the object cache file and check after https://imgur.com/y9Guy2F -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ and purge the cache for a few times.
Thank you!
Hello Anamaria,
I could not see object-cache.php in wp-content.
Thank you!
Hello Anamaria,
Could you suggest other ways to fix this case?
Thank you so much!
Hi,
We would also like to take a look, so please email us at contact@tagdiv.com and provide the wp-admin and cPanel access.
Thank you!
Hello Anamaria,
I have just sent email with title: “Can’t open /shop and product page, but can open when login to wp-admin”
Please help to take a look.
Thank you so much!
