can't use tagdiv composer, the header not show

Posted in: Newspaper
Post count: 1

can’t open the tagdiv composer, just loading with gray screen and the Header in the homepage is not showing
found this critical issue :

Page cache enhances the speed and performance of your site by saving and serving static pages instead of calling for a page every time a user visits.

Page cache is detected by looking for an active page cache plugin as well as making three requests to the homepage and looking for one or more of the following HTTP client caching response headers:

cache-control, expires, age, last-modified, etag, x-cache-enabled, x-cache-disabled, x-srcache-store-status, x-srcache-fetch-status.
Median server response time was 819 milliseconds. It should be less than the recommended 600 milliseconds threshold.
No client caching response headers were detected.
A page cache plugin was detected.

please reply

Post count: 21065

Hello @multimediaviral!

We have a guide with some tips on why our Composer is not working properly; please check it here: https://forum.tagdiv.com/tagdiv-composer-not-working/.
Examine some other potential interfering factors: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Sometimes, the issue can be from a plugin conflict or a cache issue. That’s why we recommend first deactivating ALL plugins except tagDiv ones; if you are using a cache plugin, deactivate it, clear all cache (also from your browser), and see the results.

Let me know the results!

Thank you!

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