I’ve just installed the new template and I’ve been trying to access some of the elements and I’m not having any luck. When I click on Cloud Templates and then click Add New, I receive an error message Invalid reply from server endpoint.
When I try to use the tagDiv Composer on a page, it takes it a while to load and then when it does, I click on an element to add it and then it just spins on the page and does not add the element.
I’ve activated the theme and I’m on a cloud VPS, I don’t have shared hosting. What is happening?
Hi,
That issue with the Cloud library seems to still happen for some users, despite some fix attempts on our side. We will continue to investigate the possible causes for this to happen. We appreciate any user feedback and we will try to improve the Cloud beta plugin.
What you could check is the theme system status panel and theme requirements guide, see if any modifications have to be made
– https://forum.tagdiv.com/requirements-for-newspaper/
Insufficient resources can cause many problems. You can try to make these modifications yourself or contact the hosting provider.
Also in some cases the solutions from these topics fixed composer issues
– https://forum.tagdiv.com/topic/gray-page-tagdiv/
– https://forum.tagdiv.com/topic/javascript-error-td-composer-wont-load/
Let us know what you find.
Thanks
Hi Simion,
My theme status panel is showing green and I tried both of the additional fixes you suggested but unfortunately, it is still not working. Can you contact me via email as I need to get this situation resolved as soon as possible? Thanks.
Hi,
You can send us an email at contact@tagdiv.com and provide admin login, also cPanel if possible. We will take a look. Please also include a link to this topic in the email.
We may need to deactivate all your plugins for testing, or you can do that and see if the same happens. Let us know.
Thanks
