When I try to load the Cloud Templates > All Templates page, it often returns 500 errors.
I have created 4 working templates, and when the page actually loads, rest of the features and functions of the theme work without any problems.
“PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 90112 bytes) in /www/mope_295/public/wp-includes/functions.php on line 3751” while reading response header from upstream, request: “GET /wp-admin/edit.php?post_type=tdb_templates HTTP/1.0”, upstream: “fastcgi://unix:/var/run/php7.2”
Hi,
As described here the 505 error would be related to the server
– https://en.wikipedia.org/wiki/List_of_HTTP_status_codes
You could check similar topics in the WordPress forum if the problem is still present
– https://wordpress.org/support/topic-tag/505-error/
– https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
Also please try to deactivate all plugins that are non theme, clear all cache and try again.
If there is still a problem please provide some more details and some screenshots with the problem.
Thank you.
Even after the recent updates, the problem continues.
Cloud Templates is the only section on my Dashboard to keep returning 500 errors. I have disabled all plugins and cache but it was no help.
I have 4 custom templates (Author, Single, Tag, Category) created here, and Cloud Templates > All Templates opened up fine before these were created. As in, there are no problems unless a few templates are created here.
Thanks for checking this out.
Hi,
Also please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower.
Thank you.
All specs exceed the ones listed in the requirements, we are hosted on Kinsta. This is not caused by system resources or any other server-based issue.
As I have been trying to explain, the problem appeared once the number of Cloud Templates created started increasing. This barely happened when we had only a single template there.
Do you have a suggestion or a bugfix towards a solution or should we give up on trying to use the Cloud Templates? Thanks.
From the System Status page:
Theme version 9.2.2
Theme database version 9.2.2
php.ini configuration
Server software nginx/1.15.7
PHP Version 7.3.0-1+ubuntu16.04.1+deb.sury.org+1
post_max_size 128M
max_execution_time 300
max_input_vars 10000
SUHOSIN installed false
PHP extensions
mbstring available
GD library available
WordPress and plugins
WP version 5.0.1
WP multisite enabled No
WP Memory Limit 512 MB/request
WP_DEBUG False
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
