Do you have any ideas for a workaround on the Text Column element that is not editable on my sites? I am not able to add the shortcode for a contact form. I tried the html element but that does not work to paste the shortcode.
Hi,
Please make sure you have the latest version of the theme, 11.5.1
Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Usually, after you set the code in .htaccess the WP editor works well.
Please do a test using only tagDiv plugins and try to open the WP Editor.
Please check the console if you have any errors when you try to open the wp editor, maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Thank you!
I updated the htaccess to this: <IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>
That did not work.
I have increased the memory limits on other sites and that did not work.
I have disabled the Tagdiv plugins but was not able to edit.
Hello,
If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel and credentials
– a link to this topic to identify you
Our team will take a look!
Also during the investigation to know that we will disable the other non-tagDiv plugins
Thank you!
I had the same mistake and my recommendation:
1. do these marks: https://forum.tagdiv.com/requirements-for-newspaper/
Also, I use GoDaddy hosting. And if you use Firewall you need to add to white list your IP. Also, set up that GoDaddy didn’t cache your wp-admin
Hi @nuglmedia,
I answered you on this topic https://forum.tagdiv.com/topic/wp-editor-not-loading-when-trying-to-edit-content-of-column-text/
Also, check the above steps that I recommended.
Thank you!
