I just recently installed Newspaper theme and I am loving it, however, I am having a couple of issues.
1. The social media counter is not working for Facebook or YouTube. It just shows 0.
2. Google ads are not showing in the post content sections, and no ads are showing on mobile devices. I have all ad spaces in the Theme panel filled in with my adsense code and I am using a custom template that has the ad blocks set and defined, for mobile, i am also using AMP and TagDiv mobile plugin with all adsense filled in in the mobile ads sposts.
Hi,
1. In order to make the YouTube counter to work you need to set the api key in theme panel, also to make sure that there is no theme problems, you can disable and delete tagDiv Composer and install and activate it from here -> https://i.imgur.com/dPE3Azl.png -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
2. If you set ads in theme panel and these are not displaying, most probably you are using a pro demo and you have single post template from tagDiv Cloud Library set on posts, if is so you need to edit it with tagDiv Composer -> https://i.imgur.com/lv0RUPC.png click on content and select the ads tab -> https://i.imgur.com/yID1fNz.png
Thank you!
OK, i have the ads working. But i still cannot get the Facebook and YouTube counts to show up. I created the API key, saved it in Theme Panel, and copied the YouTube channel string (channel/XXXXXXX) and for facebook I have just the ID there just as you have shown me and it is not updating the counts. still set at 0. The only one working is the twitter count.
UPDATE: YouTube count is now working after checking a while after updating API. Facebook count is still not working.
https://gyazo.com/ff0e359a64435c29c51e4a2083721c45
https://gyazo.com/21d1e1e742b14f168620b9963dcb0ee6
However, when you click the facebook icon, it takes you to the right page.
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Having similar issues. Have a testing site and the facebook counter works there. On my livesite it does not work.
Is it possible for me to contact you in the same fashion and get you guys to take a look?
A little update. I got the counter to show correct amount of fans which is rather unfortunate since there are only 4 at present.
I chose to change the Apache version to 7.3 instead of 7.4.
Hi,
For the moment the php version recommended is php7.2 -7.3 -> https://forum.tagdiv.com/requirements-for-newspaper/
If there are other problems or you have some questions, let us know!
Thank you!
The issue I had was resolved after checking restriction settings on my Facebook page. I set to unrestricted and it worked.
Hi,
I’m glad that this is working now!
If you have other questions, let us know!
Have a nice day!
Hi, can someone help me to fix my YouTube social counter? It has been showing zero for a few days now. What can I do to fix this?
Hi,
If you are using the social counter of Instagram, make sure that you set in theme panel the api key -> https://forum.tagdiv.com/instagram-widget/ also for YouTube you need to use an api key too -> https://forum.tagdiv.com/youtube-api-key/ after that the social counter should work -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Also if you are using cache plugin, you need to clear all cache.
Thank you!
I have installed default pro version of theme and imported Technews header from the cloud.. everything was working fine. Its was sticky. But when i changed the header by importing other cloud themes after that its not showing sticky header in mobile version. Kindly help to ressolve this. When editing with td composer, while scrolling down in movile version its instead of showing sticky header its shows Empty Column. I tried deleting wordpress and reinstalling but this still exixt. Are you storing our template design in your server data ? How can this happen suddenly!
Hi thenews24goaweb, please check the answer from this topic -> https://forum.tagdiv.com/topic/header-sticky-issue-in-mobile-version/
Thank you!
