Good evening. Unfortunately I have a problem with the editor for the theme, and more precisely it doesn’t work, the moment I go into: Edit with TagDiv Composer, the new page opens and that’s how it remains, it literally doesn’t do anything. I will attach a picture to show you the problem. How can I solve it? Actually, whatever I press on the left side, I press in vain. nothing works
Hi,
Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status. Also, add this code https://i.imgur.com/k44HWD5.png you can ask your host to help you https://forum.tagdiv.com/tagdiv-composer-not-working/
Thank you!
Unfortunately adding lines in .htaccess was not useful either, you can’t provide support if I give you the login data?
Now I opened a ticket to the host, for adding the lines in security mode, unfortunately I don’t have access. I asked them to add the 2 lines
Hi,
Ok, please let me know the results.
Thank you!
Hi,
They answered my ticket, I gave them the picture you sent me, and they told me : ” Hello
Please tell us what steps we need to follow to see that error. Include your login credentials if necessary.
We remain at your disposal for any other questions. “
Hello,
They should know where to set those. Please check this topic https://forum.directadmin.com/threads/how-to-have-custom-modsecurity-conf-stick.67062/ -> https://docs.oracle.com/cd/E29542_01/web.1111/e10144/config_mod_sec.htm#CIHDAHJI
Also, please try to enabled this option in the cpanel https://eu.siteground.com/kb/how_to_enable_zlib_compression_manually_for_php_scripts/
Thank you!
unfortunately the hosts at the support are a bit stupid from what I notice, if I understand correctly, they have to go in modsecurity (which should have appeared in CPANEL), and modify those 2 lines, right?
Hello,
Yes. Can you please let me know what host you have?
Thank you!
https://www.romarg.ro , The EntryPlus variant, for starters
Hello,
Please contact us via email at contact@tagdiv.com and provide the wp-admin access and the cpanel access.
Thank you!
That’s it, I sent in an email the login credentials for WP admin, and cPanel . I received an email now, it’s probably something automatic, do I have to communicate the license code?
Hello,
The issue is caused by the plugin Softaculous Pro, please disable the plugin and check after.
Thank you!
I understand, with that plugin from the host I installed WordPress and possibly from there is the problem, I will reinstall WordPress in the classic version, and I hope I don’t have the problem again
The problem was solved, I deactivated and uninstalled it and everything I see that it is ok. Thank you very much for your help
