Hi,
I have a Newspaper license. My website was working fine (https://atahualpa.com). Today, I tried to update the website and I could not found the tagDIv composer button. Then I noticed that my license was not active. I inserted again the activation key but now everything is misconfigured, the styles are not working, the colors, fonts. It looks as if it is the first time that I have installed the theme.
Is there a way to recover my original website? Yesterday, everything was working well. I don’t understand what happened.
Thanks for your help.
Hi,
Seems there are problems with the theme functionality in your case. I would suggest that you reinstall the theme by FTP, use the latest version (8.8.2)
– https://forum.tagdiv.com/how-to-update-the-theme-2/
If you have a previous backup you could try and return to it, if you don’t reinstall the theme as mentioned.
The theme activation should not reset by itself, also theme panel settings should be saved in the database, no matter what would happen with the theme once it is reinstalled they will be loaded. If that is not happening then there could be problems with the database of your website.
Contact your hosting and ask them to check if there are any problems with it, or something unexpected happened with the server.
Also be sure to check the theme requirements guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
Thanks
