Hello,
We know of 3 possible causes for this issue.
1) The wp super cache setting to cache page. Please only use these settings in wp super cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If you use any other cache plugin, make sure you do not cache pages for known users or for logged in users depending on the plugin setting.
2) Do not use this setting in seo by yoast: https://www.screencast.com/t/n8Cc35EofLh
3) Editing a page that was previously built with another page builder.
You need to edit the page with the builder it was initially created with. Do not edit a page with tagdiv composer if it was not originally built with it. If you created your page in visual composer and then switched to our own page builder, you will have to re-create that page
Please test this on a brand new page with no existing content.
Thanks
I fixed it yesterday.
Process:
Go onto pages (choose page your seeing the issue)
Restore a previous version (preferably the most recent one before the current version)
Error should disapear.
Hi, i have the same issue but i have already created a new page and disable all plugin.
This is the error: Errors happened during tdcIframeData.init() -> bindViewsModelsWrappers()!
Can you help me? Bogdan?
Please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate if you already made all the debugging steps.
Thank you!
Thanks Bogdan, you have mail đ
Hello, Tried all this still got the error.
It doesn’t happen when I disable WPML plugin.
Also it happens only when I create a page and initially load the tagdiv composer.
When i go back in the draft and launch the tagdiv builder, I’m able to use it.
How can I stop this from happening?
Hello aldariann,
Try to reinstall the theme again via FTP way, clear all the caches and check the results.
Thanks for your understanding!
Hi there,
it seems like i too am having an issue with this.
I will email you the wp-admin details.
Similarly, when I am on a page and try to change the template. when I update it just reverts back to what the template was originally
Andrew
Hello,
The reverting back to the original template indicates a caching issue. Please only use wp super cache and these settings:
https://forum.tagdiv.com/cache-plugin-install-and-configure/
If you use a cdn, please use this guide: https://forum.tagdiv.com/cloudflare-cdn/
Thanks.
Hi there,
thank you for the response.
My site does not use a CDN or a caching plugin.
Andrew
Ok,
We have seen plugins create this issue as well so please disable all plugins except the page builder. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Then test the composer again.
If the issue is still there, please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.
Thank you!
