Hi, community!
I am using the Plugin “WpDevArt Facebook Comments” and the comments box just vanished from my website after the update 🙁
How can I solve this?
Hello!
Unfortunately, as our support policy mentions: https://forum.tagdiv.com/newspaper-theme-support/ We can not provide support for un-tested plugins.
Thank you for your understanding!
That’s not fair. The comments box just vanished when I updated the Newspaper theme for the 11.3.2 version…
The plugin always worked fine, but when I updated the theme it disappeared…
Hello!
In order to avoid misunderstandings, please provide more information about the issue, screenshots or a video and your website link in order to help you efficiently.
A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.
Thank you!
As you can see, I updated to version 11.3.2. In the screenshoot 2 the plugin contains all the information needed and the screenshoot 3 shows that the box is missing
https://www.screencast.com/t/tREu4f2L
https://www.screencast.com/t/4I3PppWTV7
https://www.screencast.com/t/GMgJ9YGDxzXJ
Hello!
Please make a test, deactivate the cache plugin, clear the cache from your browser and see the results.
Hope that helps you!
Thank you!
Already did.
Still not working.
Hello!
I tested and it should work. Please follow this video in order to have all the settings done and the id of the app to be a valid one: https://www.youtube.com/watch?v=1mqCp7Kr1Vs
Thank you!
Hi! The settings are all correct.
That’s very strange. I deactivated the plugin and tried other ones, only “WP Facebook Comments” works, but it is only in English, I need it in portuguese language.
Hello!
You can use a plugin to translate it. Please contact and ask the developer of the plugin you use, so you won’t face a plugin conflict.
We recommend WPML plugin for translations: https://forum.tagdiv.com/using-theme-translations-together-wpml/
Thank you!
