When I did the latest update I have lost some CSS and the layout in the header was gone. I had to do a restore:
https://www.wewilltransportit.com
I will need to send the wp login information, let’s communicate using this email: jsocarras71@gmail.com
Has been for all the websites that I am using the Newspaper theme.
Hello!
For customization and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/
Thank you!
I have the same problem. What do we need to do?
Hello!
First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Please make sure you have the latest version of the PHP, WordPress, theme and plugins(11.3.1).
If that problem is still there, then please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Make sure your required tagdiv plugins are installed and active, check in Newspaper -> Plugins.
If you can not achieve what you need, then we can help you as I mentioned above.
Thank you!
I will prefer you to do it asap, please.
I do not need any customization, I need to update the theme that is cracking the website header every time that I do it.
I am getting very sick and tire of this Theme, this is unbelievable that I cant update the theme because the header crash and the people that are in charge to help you they can’t do it
Hello @wwti!
Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue and let you know what can be done. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.
Thanks!
