I have an unresolved problem. I’m asking for your help.
When you create and update a web page using tagdiv composer on an existing page, existing posts may be deleted. If I create a new page using tagdiv composer, there is no problem, but if I update an existing page using tagdiv composer, all existing text and design will be lost. What should I do?
Hello @jeremyfactory!
Please update the theme and plugins to the latest version.
For every update, we always recommend the following:
-> First of all, please make sure you have a backup.
-> Please deactivate all the non-tested plugins with our theme before updating.
-> Update WordPress, PHP, the theme, and plugins to the latest version: https://forum.tagdiv.com/how-to-update-the-theme-2/.
-> Check all these requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/
Let me know the results!
Thank you!
I tried what you told me but it still doesn’t solve the problem. When I try to update the content through Edit with TagDiv Composer on a page where a post has already been written, all existing posts are lost. So now I can no longer change the page content via Edit with TagDiv Composer. I desperately need help. Please tell me what should I do.
Hello @jeremyfactory!
Strange. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.
Thank you!
