Hello,
I have encountered a problem with a demo called “influencer” (newspaper theme) on a mobile version both on iOS and Android.
Here is the video of the bug: (animation cancel&bug while using search option) with android (with my huawei mate 10 pro)
Link of the vid: https://vimeo.com/354366543
The other bug is with iOS: (photo on the home page is somehow not completely attached to the menu (it is but the dark overlay isn’t) (with my iphone 10)
link of the img: https://ibb.co/T1b9WJ8
I wanted to ask one more thing:
How can I change the logo when I scroll down a bit? http://prntscr.com/otukhd
Thanks in advance
Predrag Jerinic
Hello !
We have reviewed the issue you have mentioned but we couldn’t reproduce it on any device. That can be an issue from your host or internet connection but thank your for bringing that up !
Also for the header you have to edit the sticky version too from the header manager: https://www.screencast.com/t/s6mCIR6O
Thank you !
Hello,
I have the same search bug on your demo version, (https://demo.tagdiv.com/newspaper_influencer/#) while browsing from 3 different locations (1 being a public wifi) and the result is the same.
I guess it is not about the host or internet connection.
Can you provide me with some more information or the possible solution of changing the search animation in the worst case in which the current animation is not fixable.
Thank you for the sticky version explanation, very helpful, I was able to modify it successfully.
BR
Predrag Jerinic
Hello !
We are sorry for the inconvenience !
We still didn’t managed to recreate the bug you’re saying but we are working on findig it. Are you using iOS Device or Android ?
Thank you !
Sir,
I use both Android and iOS.
You have more information in my previous posts but please let me know if you need anything else that could help with this case.
I can provide you with screenshots and screenrecords from few different IP addresses, wifi and devices regarding both bugs on my site hosted by a different host and your own demo that people are using as a preview hosted by you.
BR
Predrag Jerinic
Hello !
We did manage to find this issue on our side too. At the moment there is no fix for it. We have passed this issue to our developers and they will fix it.
We are sorry for the inconvenience !
Thank you !
Sir,
Is there any date until the bug could be fixed?
I don’t want to be unprofessional but I’ve bought the theme just to use this demo and I can’t go live with my site with such crucial bugs.
Thanks for understanding
BR
Predrag Jerinic
Hello !
Unfortunately we cannot say a date when this will be released.
We are sorry for the inconvenience !
Thank you !
Sir,
In that case, what do you suggest me to do, since you didn’t deliver what is expected?
I’ve just noticed that you have the exact same search bar on this site/forum and it is working just fine for my android phone.
BR
Predrag Jerinic
Hello !
If you want we are able to offer you a refund if you make a request here: https://themeforest.net/refund_requests/new
We are sorry for the inconvenience !
Thank you !
Hello,
I want to consider fixing it or at least changing the search completely or the animation before refunding.
Can you tell me where and how to edit this part right here since I can’t find a way to edit it with the composer?
Where to change that background picture and other small animations? https://i.ibb.co/hVn4WRM/search.jpg
Is there a way to change the search completely, is there another template or anything?
BR
Predrag Jerinic
Hello !
The background can be changed from Theme Panel – Background. On mobile view there is not much that can be done.
Mobile theme has a different non-editable design. The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme. So you will have to recreate your page in the Mobile Editor at the bottom of your page editor : https://www.screencast.com/t/tvLnK0Ae.
You can disable the mobile theme on certain pages if you want by going here: https://www.screencast.com/t/HgVM9URqqIEa
You can find out more about the Mobile Theme options here: https://forum.tagdiv.com/the-mobile-theme/
Thank you !
Hello,
I’ve found one more bug with influencer demo:
When u change the title length of any post this happens:
https://vimeo.com/354858338 (sorry about the music..)
BR
Predrag Jerinic
Hello !
As you can see I’ve made a test on the title length and everything worked out: https://www.screencast.com/t/YxpDwO83Ti Let me know what have you done to experience that issue so we know how to fix it.
Thank you !
Sir,
I don’t understand the test you made. I can change the title length without a problem but please watch my video and see what happens when you try to mouseover a category next to the category that has 1 or more posts with a different length (as shown in my video).
Please, send me a video, not a screenshot, since you can’t see the bug with a screenshot. The only thing I can see on the screenshot you provided is that the title length is changeable.
BR
Predrag Jerinic
Hello !
Sorry for missunderstanding your issue !
I did managed tot recreate the same bug. I was doing it wrong. Unfortunately at the moment there is no fix for it. I have passed this bug to our developers and they will fix it in the future.
We are sorry for the inconvenience !
Thank you !
Hello,
Can you explain to me the meaning of 6 months support that comes with the purchase? Should I continue asking for the solution of the bugs here or try to fix it myself?
Can you send me a list of the things I can ask here so I can save my time as well as yours next time, just to have all the information about the things on which I can rely on you as a support?
Just inform me if the 6 months support stands for “If you want we are able to offer you a refund if you make a request here:”
BR
Predrag Jerinic
Hello !
We are here to offer support for the issues you encounter with the Newspaper theme. You can ask anything related. Unfortunately you happen to find some bugs that will require deeper investigation and harder work from our developers. We are working on fixing every bug and suggestions our user provide us but it does take time.
I am sorry that you have started with a bad experience with the Newspaper theme. We do suggest refund to clients who purchase the Newspaper theme especially for only one feature ( The influencer demo in your case ).
You can take a look into the support policy if something was unclear: https://forum.tagdiv.com/newspaper-theme-support/
We are sorry for the inconvenience !
Thank you !
Hello,
Well, I hope you will manage to fix all the bugs asap.
There is another thing that bothers me now:
I have difficulties adding smart lists in the post template that influencer demo has. If I change the template of the post, it works fine.
I talk about this template: https://i.ibb.co/0sBMRmT/bug4.png
As I’ve said: I do everything the way it should be done and I know how to make a smart list in a normal post template.
BR
Predrag Jerinic
Hello !
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email. Also please leave the mailchimp in.
Thank you !
Hello,
After a lot of thinking I am accepting your refund offer. I am sorry about this outcome.
I really need the theme and the influencer demo perfect right now since I don’t have a lot of time.
BR
Predrag Jerinic
Hello !
If you want we are able to offer you a refund if you make a request here: https://themeforest.net/refund_requests/new
We are sorry for the inconvenience !
Thank you !
