Instagram not displaying correct follower count in Social Counter plugin

Hi there,

I cannot get the Instagram follower count to be correct in the Social Counter plugin. This is related to this issue. The plugin is freshly installed, account with correct follower count displays in the backend. WP Rocket, Kinsta cache and CDN cache have been cleared. I tried setting manually, and then unsetting it, but no luck.

Can you please advise what steps I can take to ensure the correct follower count displays?

Thank you.

Hi Bettina,

As I mentioned in my ticket, I can see the right account on the backend (where you connect the accounts in the Newspaper panel), along with the correct follower count. That tells me it’s been setup correctly. However it’s not displaying correctly in the frontend.

I also checked the Cloudflare documentation you sent, however this seems to be more of a general guide than how to configure it to avoid a conflict with the Instagram count. I did go over specific requirements like having certain features active or not, the settings are already correct.

Please can you advise what steps we can take to get this feature running smoothly?

Hi

It’s been a few months since the start of this topic, and we experience the same problem. Once our Instagram (business) account has been linked, the follower count is fetched and that number is shown indefinitely. The widget doesn’t update the follower count dynamically. For example, when linking, our follower count is 1749, and while we’ve grown a few followers over the week, the widget keeps showing that value.

The only way to update the counter right now is to unlink and re-link the account in the theme panel’s social API settings. It would be nice if the widget would either dynamically fetch the follower account each page reload, or perhaps check every day or so.

Our site is using WP Super Cache, but that doesn’t seem to change much because invalidating the cache still keeps showing the wrong amount of follower count.

Kind regards and thank you!