Since this weekend and updated to the latest Newspaper theme version, my website (MyHealthyApple) is only showing the desktop version of the homepage and not the mobile version via the plugin. When I click on a link to a post, the mobile version of the post shows up.
See these screenshots: mobile homepage not showing
This is how the homepage should look on mobile how homepage used to look with mobile theme plugin
I’ve tried deactivating the cache plugin (I use Cache Enabler and check-marked the option to Create a cached version for mobile devices), deactivating Cloudflare (tested via Developer Mode), reinstalling the mobile plugin, rolling back to the previous Newspaper version, refreshing the cache, and so forth. Nothing at this point has worked.
I also have a question about the toggles for mobile theme (see screenshot mobile theme enable/disable in Gutenberg)
When these are toggled off, as in the screenshot example, is the mobile theme disabled or enabled? It’s not clear based on language.
Since I am not using the mobile plugin and NOT the mobile theme, I’ve toggled these off assuming that means the mobile theme is disabled.
Clearly, something is not right, I just don’t know what.
Any assistance is greatly appreciated.
Hello!
The toggles are disabled(Mobile theme layout is disabled) from what I can see in your screenshot. If you want the Mobile theme layout to display on your homepage, then you need to install the Mobile Theme plugin.
We have 3 options for mobile versions that you can use:
1. Responsive version: A responsive version of your website looks similar to the desktop version. Edit the page with TagDiv Composer. Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB; there you can see your mobile version and edit or adjust the elements to look better.
2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-speedy-mobile-pages/
3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and design for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.
A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY
You can choose to use whichever one is more affordable and useful for you.
If anyone doesn’t fit as you created, then make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache and try again.
Note: If you want to use version 1 or 2, then you need to deactivate the mobile theme plugin and see the results.
Thank you!
Hi Bettina,
Thank you for your response regarding the mobile theme setting in Gutenberg.
I have one question regarding that mobile theme toggle, should it be toggled on or off when using the mobile theme plugin?
Now, as mentioned in my post, I am using the Mobile Plugin and it is activated. However, my homepage is still showing as the responsive desktop theme (the same theme look as desktop) while my individual posts load in the mobile layout.
So for at least the homepage, the mobile plugin is not overriding the responsive theme.
Please see the screenshots in the original post: mobile homepage not showing up.
There are two images there: one shows the mobile homepage (that shows up as the responsive theme) and the other shows a single post on mobile (that shows up on the mobile plugin theme.)
I’ve tried a bunch of things to get the homepage to show up properly on mobile but thus far, nothing works.
I’ve cleared the cache, removed the cache plugin, deactivated and reactivated the mobile theme plugin, suspended Cloudfare from caching the site, and even rolled back to an earlier version of the Newspaper theme.
The site worked perfectly with mobile and desktop themes both appearing as expected up until last Friday, June 19th, when all of the sudden the mobile homepage started showing the responsive theme.
Any other suggestions?
Hello!
The toggle should be on. Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem persists, then we can investigate this issue further via email. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
Our team will take a look!
Thank you!
Hi Bettina,
Thank you for the clarification. When I toggle on the mobile theme toggle for the homepage, it populates as the homepage for both desktop and mobile AND my posts show up as the mobile theme when in desktop mode too.
So it seems that something isn’t right, where the mobile theme is either not working on the homepage, or overrides everything including when viewing the site on desktop.
I intend to set up a staging site to further test and see if a plugin is causing this problem or something else.
I also wanted to know if there is a way to fully delete the mobile plugin, rather than just deactivate it. My intention is to reinstall the mobile plugin, not just reactivate it—just in case a setting is causing the issue or something is corrupt.
I will reach out via the email you sent for further assistance if I am still unable to solve this.
Thank you
Hello!
If you sent an email, then we will take a look and try to help you as soon as possible.
Thank you!
