We just upgraded from Newspaper theme v9.X to latest v12 (12.6.8), and sorting option Jetpack Popular no longer works, no matter which settings are adjusted, we just see that backend request returns no results (no posts).
Jetpack plugin with Stats Module is being used (without Jetpack Boost) along with Flex Block 1, where we show posts sorted by Jetpack popularity. No caching plugins are active on the site right now, even though the option worked just fine with WP Rocket on 9.X version of the theme.
I can send site details on request via private message. Any help is appreciated.
Thanks,
M
Hello!
Please check this guide: https://forum.tagdiv.com/topic/problem-filtering-post/
I hope that helps you!
Any other details can be sent only via our email contact@tagdiv.com.
Thank you!
Hi, thanks for the quick answer.
I have everything setup the way it’s mentioned in the the linked article – no filtering options or any other options active, just sorting by Jetpack popular option is active. It does not work after the theme has been updated.
Hello!
Do you have any offset in the General tab of that flex block? https://forum.tagdiv.com/offset-feature/
Thank you!
No offset is used. Taking a regular Flex Block element, putting it anywhere on the site and just selecting the Jetpack Popular sorting option does not work.
Hello!
Please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– a link to this topic to identify you
I’ll check your issue and try to help you as soon as possible.
Thank you!
