Mobile menu

Posted in: Newspaper
Post count: 5

You propose the installation of a plugin for the mobile theme and I installed it a few hours ago, but I soon deactivated it because the mobile page was completely different when compared with the desktop version. On mobile, I definitely prefer the responsive mode of the desktop version and I’m not using the proposed plugin right now, but now the three-lines/hamburger menu isn’t working.

Could you help me?

Post count: 27744

Hi,

Did you set up a menu there in the tagdiv Composer, mobile viewport? -> https://imgur.com/0LEgkTh

Thank you!

Post count: 5

Hey, Anamaria.

Thanks for your response.
Yup, the menu is already choosen there.

Still broken: http://www.colegiocarbonell.com.br

🙁

Post count: 27744

Hello,

Please go to the theme panel -> Header -> mobile header and check if you have this option enabled https://i.imgur.com/IM76Hhv.png if yes, disable it.

Thank you!

Post count: 5

Hey, Anamaria.

Now the menu isn’t responding at all.
And I would like to see it working. :/

Take a look: http://www.colegiocarbonell.com.br

Thank you!

Willian Girarde

Post count: 27744

Hi,

Please do a test using only tagdiv plugins without jetpack and check after.

Thank you!

Post count: 5

It’s just the mobile menu, and your suggestion to deactivate Jetpack plugins isn’t effective; it remains unclickable.

Post count: 27744

Hello,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?
Also, during the investigation, know that we will disable the other non-tagDiv plugins.

Thank you!

Post count: 5

I sent the wp-admin login credentials via email a few minutes ago and am now awaiting your next instructions.

Thank you!

Post count: 3

Same issue happening in tagdiv composer for responsive layout header. Mobile menu & Search are not working(not even clickable). Waiting for the solution. No other plugins used except wpsupercache. Checked after clearing cache not working.

Post count: 23

Same issue here. New site, hardly any plugins running. Mobile menu icons cannot be clicked.

Post count: 27744

Hi,

Please make sure that you have enabled those options https://i.imgur.com/NmcWq4m.png

Thank you!

Post count: 19

Same issue for me. I checked and those options are enabled. I follow this thread for any suggestion

Post count: 27744

Hi,

Please provide the link to your website.

Thank you!

Post count: 19
Post count: 27744

Hi,

I checked and now seems to work. https://i.imgur.com/WzFpUTJ.png

Thank you!

Post count: 19
Post count: 27744

Hello,

The AMP plugin that comes with our theme can be checked only if you set it in URL “/?amp”, as it is written in the documentation => https://www.screencast.com/t/IpVB48WJVG -> https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/

Thank you!

Post count: 19

You are right! thank you for your support

Now works

Post count: 7

I am having the same problem with menu and search for mobile, I have this option enabled (https://i.imgur.com/NmcWq4m.png). My problem is also that if I set a menu to the mobile menu hamburger and save, then it’s working but if I re-open the header editor (without changing anything) I see no menu selected again. The menu and search works perfectly if I am logged in wordpress but from anywhere else they do nothing.
Thank you,
SD

Post count: 27744

Hi,

If the menu works when you are logged in, then the problem is caused by the cache. Please purge the cache a few times.

Thank you!

Post count: 7

I have purged the cache few times now and the mobile menu is working fine but the search is not working: when logged in is ok, but when not logged is just an icon with no action associated.

Thank you for the fast reply,
SD

Post count: 27744

Hello,

Please let me know what plugin for the cache you use. Maybe you have the object-cache file. Please check this guide to delete it -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Thank you!

Post count: 7

I am using siteground as hosting: it give some cache optimization that i ahve already disabled. In wordpress I have the followings plugins: Speed Optimizer, WP Super cache.
In both plugin settings all caching options are already disabled.
I have followed your link guidance and the only think I had in common was the .htaccess files, that I now changed, but I’m still having same problems

Post count: 27744

Hi,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?

Thank you!

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