Hello,
I am experiencing a rather odd problem.
My mobile menu is not displaying correctly on iphones, specifically it is like it does not “read” any of the cache rules and diplays all white. What is weird, is that when I try it on incognito mode it displays just fine! I assumed therefore it was a cache issue, I cleared cache on wp-super cache and cloudflare, delete all safari cache as well and the problem persists!
If needed I can send screenshots on an email, or provide you with a url to investigate the problem yourselves. It seems and feels like a caching issue, however I haven’t been able to resolve it.
Thanks
Hello andreaspom,
Please keep in mind that the Mobile Menu is fully tested and compatible with our theme. I suppose that happens due to your untested plugins. Please try to disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, please ensure that you are correctly set, your Wp-Super cache plugin and Cloudflare, according to our documentation here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ -> https://forum.tagdiv.com/cloudflare-cdn/
Also, if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.
Hope this helps!
Thanks for your understanding!
Hello,
Apologies for bringing this back up, but the issues have not been resolved.
I disabled all plugins, including caching and it does not seem to fix the issue. I would really appreciate some guidance or troubleshooting help. I will also send you guys an email with credentials to login and take a look yourselves. Please let beforehand so I can tell you which hours are good.
Thanks
Hello andreaspom,
If you have sent an email to our address, we will try to respond you as soon as possible.
Thanks for the email.
