Mobile theme not displaying.

Hi Guys

I’ve noticed that all of a sudden my mobile theme is not being displayed on mobiles anymore. Its been working fine for a long time. I’ve not installed any recent plugins. Weirdly, the mobile theme option under theme panel, mobile theme, mobile settings is now greyed out and I can’t select any option 9mobile, mobile +amp, Amp – these are all greyed out).

My website is tinystepsbabyclub.co.uk

I’d be grateful if you could help.
Thanks
Tiny Steps

I just wanted to add to this. When I am logged into my WordPress site on my mobile the mobile theme homepage looks perfect. Everything is exactly as it should be. But if I go to an incognito browser and check the site….it shows a non-mobile homepage theme version of my site? Other people also see this weird version on the homepage. It only appears to be the home page that is wrong, because all the posts and other pages seem to be in the mobile theme.

Very odd and i’d like to return the homepage to the normal mobile theme that appears to look great when I view the site logged into my WordPress on my mobile handset please.

Thanks
Sarah

Hi Bettina

Thanks. The plugin is installed and active. I followed your instructions regarding enabling. It was already enabled.

1. When enabled, the mobile theme looks great in the correct format on my mobile (when i view it logged into my WordPress site on my mobile).

2. When disabled, (when i view it logged into my WordPress site on my mobile) the mobile theme looks like my desktop version, showing my desktop logo centred (my desktop logo is different to my mobile logo).

3. When in incognito mode on mobile, website always shows in desktop version… 🙁

I have added this for you https://imgur.com/a/VkdR05N because on desktop it says mobile page/no mobile page?

I hope you can fix it – let me know if you need access to my wordpress to take a closer look.

Thanks a lot!
Sarah

Thanks Bettina,

I tried the plugin deactivation but no joy…so i’ve emailed the support email you gave me.

Thanks and i am sure they can help me out.
Regards
Sarah

Hi Bettina

Vlad contacted me last week asking for login details to my Cpanel to make the fix. I have provided these but haven’t heard anything since. I’ve sent emails Friday and yesterday with no reply.

Could you see if Vlad could provide an update for me please?

Thanks
Sarah

Hi Bettina

Is this something you could take a look at please?

Alex replied yesterday but didn’t provide a fix. I emailed him back yesterday morning asking for an update but have had no reply.

It’s been almost one week now…

Also, I was asked to provide Vlad access to my Cpanel. I did this but have no idea if they have accessed it? Can I change the password back yet?

Please advise. The mobile theme works on my whole site just not the homepage. That’s all that needs fixing.

Regards
Sarah

Hi Bettina

Thank you so much! I really appreciate it.

Regards
Sarah

Hi Bettina

It appears that the fix hasn’t worked and the non-mobile theme desktop version is once again appearing on the homepage only.

I sent a reply email to the team to see if they can again take a look into this for me but I have heard nothing back from them.

I’m contemplating removing the theme, which I don’t want to do, because the homepage of my site is looking pretty awful.

I just can’t understand why the rest of the site is displaying the mobile theme fine but the homepage won’t?

Regards
Sarah

Hi Bettina

Alex just responded. Alex recommended that I speak to the siteground team because he thought their cache was causing a conflict.

He was right and the siteground team added this code:

<IfModule mod_headers.c>Header set Cache-Control “private”</IfModule>

All seems to be working fine now!

Thanks a lot for your help Alex!
Regards
Sarah