Hi Team,
Thanks for your excellent theme. It looks great and is user friendly.
Yesterday, I tried to visit our website on iPad, we found that the mobile theme was triggered. It looks very ugly and it seems that mobile theme should not be shown on iPad.
We read through some of your questions here regarding this issue. We are sure we do not have any cache plugin with our site.
Could you advise how we can fix it? Below is our website for your reference, thank you!
Regards,
Nico
Hello nicobros,
Please notice that the mobile theme will be loaded only for devices which have maximum 767px as width. The mobile plugin has not been designed to be used for iPad or any other devices.
Thanks for your understanding!
Hi Catalin,
Yes, we understand the mobile theme is not designed for iPad but it is triggered when we visit our website on iPad!
Our question is how we can disable the mobile theme when someone visits our website on iPad or other tablets. You understand what we mean?
Thank you.
Hello nicobros,
Most likely, you have iPad mini which has 768px as width and please notice that device is classified as mobile and that’s why you bring that theme layout for this iPad, sorry!
Unfortunately, we do not have any solution in this case, sorry!
Thanks for your understanding!
Hi Catalin,
I have the same problem on my tablet (10 inches, 1920 × 1200 pixels).
What could be the reason that the mobile theme is also displayed on tablets?
Or is there a code to limit the width of the mobile theme on devices?
Thanks for your help!
best regards
seb
Hello,
When the mobile theme is displayed on desktop or tablets, it means a caching issue in most cases. Please remove any at all caching solutions you might have and only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and if you use a cdn, please only use these settings: https://forum.tagdiv.com/cloudflare-cdn/
Please note there are hosting side provided caching solutions as well so you should check with your host and disable any hosting side cache.
Thank you!
Hi Bogdan,
I have done everything you have suggested and what in the documentation
written is about this topic.
Unfortunately, everything without success.
The mobile theme still appear on the tablets even if I disable all other plugins.
What else can I do?
Many thanks for your help!
seb
You should contact your host and have them disable any hosting side cache. Also pleas remove any optimization/customization you may have added to your install.
Thank you!
You should contact your host and have them disable any hosting side cache. Also pleas remove any optimization/customization you may have added to your install.
Thank you!
