Hi, with the latest version of Newspaper I activated the mobile theme. System status shows: “Theme Mobile green”. But when I visit the website on mobile (or inspect the mobile site), the mobile version only appears sometimes. Often I see the normal home version. This happens pretty randomly.
Example: Link
Hi,
Please check to see if the new option to show the responsive version is activate http://prntscr.com/oh6r2s you can check more details about mobile theme in our documentation -> https://forum.tagdiv.com/the-mobile-theme/
If the problem is still there please deactivate all cache plugins and non theme plugins and check again.
Let me know the results!
Thank you!
Hi Calin,
I’m using the classic editor and there is no such option as you referred here: http://prntscr.com/oh6r2s
How do I change this with classic editor?
Thanks!
Hi,
This option is appearing only on Gutenberg editor, if you do not use it, is not from that is from your cache plugin or a plugin that have cache.
Thank you for your understanding!
Hi Calin,
I use the plugin “WP Super Cache” which is recommended and compatible, according to Tagdiv.
I think you should make sure that it is actually compatible with the mobile theme, especially if the plugin is set as described here. https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you for your understanding!
Hi,
Just make sure that there is no other plugin that have some settings that can affect the mobile theme plugin.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
