Hello,
The mobile version of my website in the Bluehost customizer is different than the one I have created in WordPress, and some pages, such as product category pages are taking the old incorrect one from Bluehost. It’s also creating cache issues – sometimes when I update a menu item’s url and publish the changes, suddenly the mobile version of the site uses this “Bluehost” version.
I cannot change the version in Bluehost. Bluehost support tried but couldn’t resolve the issue, and told me that it’s likely a problem with the theme, and that I should contact the developer.
How can I get the mobile version in Bluehost customizer to match the correct one, including headers and footers, I have created with TagDiv in WordPress?
-Jeremy
Hello Jeremy!
Actually, we have 3 options for mobile versions that you can use:
1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page.Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.
2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages
3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.
A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY
If you need to use the mobile version 1 or 2, then you need to disable the Mobile Theme plugin.
You can choose the mobile version and the menu you want to use. By default, we use option 1 for mobile, and you can customize it from the tagdiv Composer.
Thank you!
Hello Bettina,
Thank you for your response.
I have already created a mobile versio in wordpress with TagDiv. But the mobile version showing in the Bluehost customizer is some old, other, version.
I contacted Bluehost and they can’t get the mobile version that is showing in Bluehost to synch with the mobile version I created in TagDiv. This creates problems because sometimes some pages take the old, incorrect version from Bluehost.
I need to synch the two, so that the mobile version in Bluehost isn’t different from the correct one I have created in TagDiv. Bluehost told me it is a problem with the theme developer.
Do you know why Bluehost isn’t showing the correct mobile version?
Can I email you screenshots to better describe the issue?
Hello Jeremy!
Please disable all the caching tools that you use and see the difference.
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.
Thank you!
