New Site Install – TagDiv plugins install results in critical error

Posted in: Newspaper
Post count: 1

Howdy!

This is my third install of Newspaper for a new site. This time I have been stopped by a new issue I had not experienced before.

When I attempt to install the TagDiv plugins from the theme page, I see an ajax error and the site shows:
“There has been a critical error on your website. Please check your site admin email inbox for instructions.”

This error also happens if manually install a plugin (td-composer) and then try to activate it.

I have made sure the settings for php.ini and wp-config are correct. I also have tried installing WP Super Cache and clearing the cache before installing or activating the TagDiv plugins. I have also tried rebooting the server before installing.

Even without any plugins enabled It results in the same error.

Can you help? Thanks so much!

David

Post count: 21065

Hello David!

Please make sure your WordPress, TagDiv plugins are up to date.
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

We have a guide how to update the theme: https://forum.tagdiv.com/how-to-update-the-theme-2/
If you choose another way, for example ftp/cpanel you shouldn’t encounter any problem.

Thank you!

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