Recently installed the update (10.3) on my production site (www.hightechdad.com), and ever since then, I have been experiencing server crashes requiring my hosting provider to restart my virtual machine. I have plenty of RAM allocated (2 GB). This only started after installing the theme update. No other variables have changed nor have there been any updates other than that.
And this morning, I received the following automated email from my WordPress instance:
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.3.2
Current theme: Newspaper (version 10.3)
Current plugin: tagDiv Composer (version 2.5 | built on 05.02.2020 7:28)
PHP version 7.3.11Error Details
=============
An error of type E_ERROR was caused in line 7884 of the file /home/wp_dxswyn/hightechdad.com/wp-content/plugins/td-composer/td-multi-purpose/td-multi-purpose.php. Error message: Out of memory (allocated 4194304) (tried to allocate 32768 bytes)
Is there another update coming that may correct these issues?
While I love the Newspaper theme, my hosting provider support says that Newspaper is resource intensive. But I didn’t have this issue prior to the 10.3 update.
I have multiple licenses for Newspaper (my own and clients) but I’m reluctant to upgrade other instances until this issue is resolved.
Thank you,
HTD
Hi,
Make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/
This problem usually appear when the website is host on a virtual machine and the resource are low. Also this depend of the visitors that you have per day, if you have a large tragic and your website is on a low server, then this will crush.
What you can do is to as your host to double your server performance (from 2GB ram to 4GB) and check to see if there are some improvements.
Thank you!
Hi Calin,
Thanks for the response. Again to clarify:
* No changes have been made to environment other than update to 10.3
* Traffic is same (or less) than before installing 10.3
* Server was restarted by hosting provider after first crash, yet issues continued
* I have seen other support requests (like this one: https://forum.tagdiv.com/topic/td-composer-problems/) that talk about similar out-of-memory issues after this update
My site was performing quite well prior to the 10.3 update, now, less so. I’m curious as to if a bug fix is in the works to optimize for memory or other issues.
I will dig through my log files to see if I can find anything relevant.
Thanks,
Michael
I had this same issue last week, and I had to restore a backup because my host (WPX) couldn’t handle the new version.
I switched hosts and upgrades my RAM, but I’m still very reluctant to update to the new version of Newspaper. There has to be a fix so that the theme doesn’t consume so many resources.
Following this thread.
Hi HTD2,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Hi prudentreviews, please provide some more details about the error you get, these were 403 error in console or something similar with “Fatal error: Allowed memory size “??
Thank you!
Hi Calin,
I’m doing some of my own troubleshooting. Making some progress. If I have further questions, I will reaching with login information.
Thanks!
Hi,
Ok, I’m glad that the problem is in progress to be solved!
Thank you!
