So I’ve been using the theme for a while now and after upgrading to V6 (Luckily on a test subdomain at this point) I see all the posts in the secondary language are missing and strange errors appearing.
It could be a problem following the update script or something in the source code that is different from V4 – I am not sure.
The test site is on this link: http://test.virtualida.com/
(Also not sure what’s wrong with the images – I ran the “regenerate images” using the plugin “Regenerate Thumbnails” v2.2.4 By Viper007Bond)
Hi,
I’m not sure also so I can’t provide you an accurate answer on this as I’m not aware of the steps you’ve followed or the actions you made updating it or also what modification you’ve done to the theme, so first I suggest you follow the guide below to update the theme and please also consider the the new version 6 of the theme is practically a new theme with a new grid, new design, new features, it was basically rewritten.
Any modification you’ve made to theme’s code would have to be done again and adjusted to its new code and you should also consider that the latest theme version doesn’t include rtl support and we haven’t tested it with any multilingual plugins so unfortunately in this case you would have to do the necessary changes yourself or get some to help you do it because we cannot offer any type of custom work at this moment. Sorry!
The missing thumbs you have in the slider: http://screencast.com/t/ImR740SX need to be enabled from theme panel. Please see this guide for more information on this: https://forum.tagdiv.com/theme-thumbs/
Updating the theme right shouldn’t cause you any issues so you can try to update the theme based on this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ backup your current install, run the import settings script, update plugins and check the result. You can always get back to the previous working theme version if something goes wrong as long as you backup it but doing the update as instructed the theme should work fine.
You should also consider into the process at the following aspects:
– backup your current theme/WordPress/database: https://codex.wordpress.org/WordPress_Backups
– setup a maintenance mode and you can use a plugin for that.
– empty all caches/purge files if you also use CDN host then disable any services of this type until you switch to the new theme
– disable all plugins
– install the theme then install the required plugins
– switch back the rest of the plugins and start other services
Hope this helps!
Thanks
Thanks for the tumb’s reference, which worked out nicely…
All the rest is really very frustrating,
You discontinue updates on a version I bought due to particular features you had and release a newer version that no longer offers the same set of features??
- I followed the steps on that guide you linked too in the first place (removal of the old version + older VC plugin, installation of the newer version & plugins + the update script which led me to this point
- The previous version had some problem with Multilanguage but eventually I found I could rectify any small issue using WPML (which also cost extra) – but made everything work perfectly.
- Old RTL support needed some work on the CSS side – but I also had that fixed rather easily but that’s about it.
- I haven’t done any other unique changes to the old theme 🙁
I can also see the post and the categories in the admin so – the data was not effected it seems like the modules don’t handle the structure in the same way and the fact you say it was rewritten suggests that may be the cause and you may be able to solve this.
Since I don’t have the skills to fix this myself which was the whole point of buying a theme that supported what I needed to begin with – please help me understand if this is something you think you can resolve or I should start looking for another theme?
Hi,
We’re sorry for the inconvenience and all the trouble unfortunately because the recent update has been redesigned so because theme’s grid has been changed and with it the whole css, there were lots of new elements and we had to take this decision. Sorry for this.
The wpml plugin wasn’t tested with the theme and the theme doesn’t have any built in support for it so using it unfortunately could need additional customization, anyways I’m glad to hear you’ve managed to solve them.
Looking at your site I’ve noticed some shortcodes not being recognized by VC and this could happen if the importing script hasn’t worked fine: http://screencast.com/t/03OoauPYWGP and the shortcodes that now appear there are different from the ones used now: http://screencast.com/t/hK74HaET If the script isn’t working you could have to recreate the page and remove the old shortcodes and use the new ones.
I can see that on category pages the grid and posts display well: http://screencast.com/t/pmjvr8Qy3EG so you can use build the pages that don’t work again and check the result.
Thanks
