Hi, does not work generating Featured Image when adding Featured video http://prntscr.com/m7w68l on site superyachttechnologynews.com
Could you help me to resolve this issue?
Hi,
I tried using the same video you mention, the featured image seems to be displayed
– https://www.screencast.com/t/4Xlto0mH3
Vimeo videos are supported as featured videos – https://forum.tagdiv.com/featured-image-or-video/
Does it happen for all videos or just with this one? I inspected the website, I see some posts that have a featured image from video – https://www.screencast.com/t/ztQFJ7soFbs
The composer also seems inactive, check if it’s active, activate it if not
– https://www.screencast.com/t/ygwNhx2ti7O
Thanks
Hi, and this https://vimeo.com/236416917 dose not havehttp://prntscr.com/m8dqbz, https://superyachttechnologynews.com/2018/10/26/orbis-milano-teleport-heritage-new-offerings/, http://prntscr.com/m8dqsw
I have this http://prntscr.com/m8e5z0
I checked that video as well, no problem with it – http://prntscr.com/m8fgy6
So this happens for you with all videos from Vimeo? What if you make a test post with a video from YouTube for example?
If that doesn’t work as well, there were cases from what I can remember when the issue was related to the PHP version, if you use an older version please try to change it to version 7 or 7.1 for example.
current version 7.2
Are you using the latest version of the theme? From what I can see you might be using Gutenberg and WordPress 5. Note that the theme has been updated to improve compatibility with the latest WordPress, older versions may not work properly with it.
A changelog for each theme update can be seen here, at the bottom
– https://themeforest.net/item/newspaper/5489609
If you use an older theme version please consider to update
– https://forum.tagdiv.com/how-to-update-the-theme-2/
In case the problem remains, please send us an email at contact@tagdiv.com and provide admin login so we can take a look. Include a link to this topic in the email.
