Please I can’t edit my theme element, when I click edit theme element, it loads continuously without opening. I have tried this several times and it’s just stuck on loading without opening.
Item ID:
5489609
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Please I need urgent help. is someone there?
Hello!
This issue has been discussed already here, please check: https://forum.tagdiv.com/topic/html-block-paste-not-working/
Thank you!
The guide you sent didn’t work for me. Besides my issue is different from what is stated there, please my ‘Edit with tagDiv composer button’ loads continuously without opening, my case is totally different.
Please, someone, I need help.. My visitors are getting bored because I can’t edit my themes to bring out fresh content, this is so boring..
How can I send a screenshot so you guys can see what my issue looks like??
Hello!
Please check the console while the infinite loading is active and look for any errors there.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.
Thank you!
It just keeps loading without opening.. I have deactivated the tagDiv composer and installed a fresh one, still, the issue persists.
Hello!
We have a guide with some tips on why our Composer is not working properly; please check it here: https://forum.tagdiv.com/tagdiv-composer-not-working/.
Examine some other potential interfering factors: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Sometimes, the issue can be from a plugin conflict or a cache issue. That’s why we recommend first deactivating ALL plugins except tagDiv ones; if you are using a cache plugin, deactivate it, clear all cache (also from your browser), and see the results.
Let me know the results!
Thank you!
Is there no other better Technicians than you?? All you’re giving me is guessing work, none of your solutions are working at all.. I have deactivated all my plugins except TagDiv ones and the issue remains the same.. Can’t you log in to the site and do it yourself.. All these trial-and-error tips are boring me the more.
I have been crying about one issue for days now and no damn useful solution is being provided.. This looks as if a fellow blogger is telling me what to do, not a theme technician, pathetic.
Hi,
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.
Our team will take a look and help you ASAP!
Thank you!
I have done that.
Thank you, I look forward to their reply.
Hello, I have done everything you said and no one has replied my email, I don’t really understand it..
Hi,
I replied via email; please check it.
Thank you!
