After the upgrade to 8.7 I am getting an error message on the site. So I want to fully delete and reinstall newspaper.
I have 2 questions:
1) I bought the Newspaper theme twice as a result when I login to the downloads screen I see two different Newspaper 8.7’s that I can download. How do I know which one is for which website. (I see no difference in the title of them) Maybe I downloaded the wrong one and this is what caused the error after the upgrade?
2) What are the steps to doa full upgrade? Do I download the from the drop down the choice that says all files and documentation? or do I download the option that says Install WordPress file only?
Hi,
1. You can download the theme once and use it for both installs, there will be no problem. The same package is provided.
2. You should download the full package, this will contain all the plugins (both required and optional) child theme etc
– https://forum.tagdiv.com/whats-included/
The latest theme version is 8.7.1.
The most recommended method of updating is by FTP upload
– https://forum.tagdiv.com/how-to-update-the-theme-2/
After updating check if the tagDiv composer and multi-purpose plugins have been updated automatically. The composer should be version 2.1 and the multi-purpose plugin 2.0
– https://www.screencast.com/t/qUQ9uTJkd
Let us know if you have problems. In the following week there will be a theme update released which will fix some issues that are currently happening for some users.
Thanks
Since you are advising to download the full package for the upgrade (which
I assume you mean the drop down that says “all files and documentation”)
Then what is the purpose of the other option in the drop-down that says “Installable WordPress file only” (In my notes from previous upgrades had written down and it worked in the past upgrades to use “Installable WordPress file only”.)
So going forward should I only be using the download choice that says “all files and documentation” and use this uploaded to FTP for the upgrade?
Anyone out there?
Since I can’t get the theme to update I just tried reinstalling the entire theme as a new theme. I deleted Newspaper theme from wordpress. Then I re-downloaded all the files from your website. I followed all of the directions on your website and re-installed the theme from scratch through FTP as if I were installing it for the first time.
However again it crashed the entire website. This happens whether I try to update or if I delete everything and re-install as brand new. This is the message that is displayed on my website
This page isn’t working
sleepapneaworld.com is currently unable to handle this request.
HTTP ERROR 500
Can you please help I am extremely frustrated with the upgrade to version 8.7 . I have never had these problems with past upgrades. Please let me know what to do. Please Help!
anyone out there to help?
Please do not reply in your own topic, this will only delay the response. We answer from oldest to newest. Mention all the questions in a single post and reply only if absolutely necessary.
There are some issues with the latest theme version. These issues are not general, they only happen in some specific cases. We are trying to identify these circumstances and make changes in the theme. A theme update will soon follow. We are working as quickly as possible.
We are very sorry for any inconvenience caused for you.
In some cases there were 500 errors caused by a setting in cpanel
– https://www.screencast.com/t/bTBuIp7590RX
– https://www.siteground.com/tutorials/cpanel/lets-encrypt/#How_to_issue_and_install_a_new_Lets_Encrypt_certificate_yourself
We are working to see why that setting is causing the 500 errors. Sorry again for this inconvenience.
Thank you for understanding.
