Morning, apologies for long message.
I note that these topics have been covered several times but what is the latest position. Any clear advice or a definitive solution would be handy. The ones we have tried as per some of your suggestions don’t seem to resolve the issue. I have a live site which is using the previous version of Newspaper and a testing/staging site with the latest version 12.6.5. Same issues on both sites. I have the relevant tagDiv plugins installed. Other non tagDiv plugins were deactivated and added one by one to see if there were conflicts with plugins – no conflictions.
Firstly…Is the issue with Save settings something which is likely to be resolved in a future update?
If not and before I try to get someone to help me investigate what’s going on and fix things, the hosting company have asked me to inform you of a few things they found when trying to help – not sure if any of it helps. Their responses are in italics.
Save Settings – Nothing saves, results in Spinning Wheel
Reading through the forum, this got flagged up
Object Cache on Backend
https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Suggestion from tagDiv is that the issue with spinning wheel and settings not being saved ‘could be a situation generated by the object cache on the backend’ ‘this could be either a plugin or it’s a hosting option.’
Contacted hosting company and they have replied as follows:
‘Disabling object caching entirely is not permitted unless it’s for testing purposes only. However, you can contact theme support to inquire if there’s a particular post type, setting, or element for which object caching needs to be disabled.’
So, can tagDiv please advise if there is a specific item that needs to be disabled – many thanks
Another tagDiv option is ‘Plugins – they must be deactivated and the file created by them, named “object-cache.php” must be deleted.
The hosting company and the person who usually does my maintenance wasn’t convinced by the above suggested deletion to deactivate plugins and the file….so to be fair haven’t tried that as yet.
The hosting company also reported that they..
‘noticed in the Envato forum that other users in the past have reported issues with the td_011_settings table, indicating that the theme developer should address and resolve these issues.’
https://forums.envato.com/t/wp-option-set-to-autoload/453841
Is this likely to be anything to do with it?
The hosting company also proceeded to delve deeper and conducted additional investigation, uncovering the following information.
‘I’ve noticed an error or warning message on the dashboard regarding “Excess updates to option td_011_settings blocked.” This could be the reason for the issue.
The error occurred due to a platform configuration on our side. This configuration is designed to prevent site plugins or themes from excessively writing to the database servers and causing overload.
That specific table is where the theme stores backups of the theme panel and other related data. I suggest contacting NewsPaper theme or Tagdiv support to inform them about this issue.
Furthermore, I believe the next step will involve dropping the option that is causing the error.
However, before proceeding with this action, it’s important to contact theme support and inform them of this issue and the subsequent steps, especially concerning the large content in one of the rows related to td_011_settings.
Import/Export Theme Settings
Followed the suggested tagDiv instructions regarding importing and exporting Theme Settings as per this link
https://forum.tagdiv.com/import-export-theme-settings/#
That results in
This page isn’t working…is currently unable to handle this request.
Please advise.Thanks
Hi,
Yes, indeed, the message is quite long, and it seems like there are two distinct issues mentioned. The first issue appears to be that the settings in the theme panel are not being saved, and the other relates to the import/export options.
Usually this issue :”Save Settings – Nothing saves, results in Spinning Wheel” is resolved if you check console, click the Network tab, select the error, and select Preview -> https://i.imgur.com/iiBOHwP.png and you will see the error.
Regarding the import/export issue, I don’t quite understand what the problem is. Could you provide more details?
Thank you!
Hi Anamaria
Re ”Save Settings – Nothing saves, results in Spinning Wheel”
Thanks for your suggestion – will try that.
Import/Export Theme Settings
Elsewhere in response to queries raised previously in this topic…
https://forum.tagdiv.com/topic/problems-with-save-setting-and-theme-colour_/
support has suggested there have been isolated cases where settings in theme panel have been lost. Support recommends back up for the theme panel
So trying to follow the instructions as per
https://forum.tagdiv.com/import-export-theme-settings/
Dashboard>Newspaper>Theme Panel >Import/Export
Clicking YES on the ‘YOU ARE ABOUT TO LEAVE THE THEME PANEL AREA’ box
results in the the following message – I have replaced the url of my site with ‘name of site’ below.
‘This page isn’t working
name of site is currently unable to handle this request’
Hope that helps clarify the second issue.
Thanks
Hello,
We understand that you are facing an issue and we are ready to investigate it. In order to proceed, we kindly request you to perform a full backup of all your files and databases. Once completed, please reach out to us via email at contact@tagdiv.com and provide the following details:
– Your WordPress admin URL and login credentials
– Your cPanel URL and login credentials
– A link to this topic to help us identify you
– access to the databases
Please be aware that during the investigation, we will temporarily disable any non tagDiv plugins installed on your website.
Thank you!
Much appreciated, I will do
Hi, just a follow up to say that having eventually contacted support towards the end of May, I had a very positive outcome.
I imagine issues that arise are sometimes (with the emphasis on sometimes) caused by end users who perhaps try to get too ambitious on the sites by adding in substantial plugins (like me) or editing templates in not quite the right way and don’t necessarily understand some of the consequences of doing things (like me) which have the potential to cause a few gremlins!
In my case, Simion investigated the issues reported, knew what caused them and fixed them in a very efficient and professional manner.
I imagine working in support must seem like an endless task working in support.
So reach out to them if you have a problem.
