Greetings and salut,
I know you guys are busy but would like some assistance with a couple of issues:
1. Social Counter not displaying properly and missing followers. http://prnt.sc/ed5qj9
2. Bad line delimitation (print screen attached). http://prnt.sc/ed5qsg
3. Introducing another category. Currently showing 5 categories out of 6. I tried to change it from td.category-siblings but it didn’t work. http://prnt.sc/ed5s1d
4. Any advice on this? http://prnt.sc/ed5sa7
Thank you so much for your help and keep up the good work!
Multumesc
Hello Cosmic,
1)Please make sure that you are suing the latest version of the theme and also, the latest version of Social Counter which comes bundled with the theme. Otherwise, please update it, clear all your caches and check the results. For more references about our Social Counter, please consult here ->https://forum.tagdiv.com/newsmag-tagdiv-social-counter-tutorial/
2)These lines cannot come from our theme. Most likely, it comes from some of your plugins. You should provide your website URL so I can take a closer look and also, so I will be able to provide a more accurate code.
3)Please ensure that you have right setup your category or sub-category. Also, please check if you have minimum 1 posts in this sub_category. Otherwise, this will not be displayed. Let’s see the example -> https://www.screencast.com/t/nwMF6N3Pl1U5 -> https://www.screencast.com/t/xB3plY9p1
4)Please notice that the speed of your website depends on how well your site is optimized. Notice that is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services is not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit to our requirements.
Please keep in mind that at the moment, we cannot provide optimization services because this task involve time-consuming and we do not afford to do this, sorry! We only can provide support for basic theme settings.
If you are not aware of these steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!
Thanks for your understanding!
Salute Catalin and thank you for your detail answer.
1. The Social Counter is not displaying for the last 3 or 4 updates that I did, so I don’t think the update is the case. Also I’m using Cache plugin software to purge cache on regular basis. The Social Counter has not been working for a very long time and I have postpone it until now because I really need to use it.
2. The lines are showing not matter what page I am using. It happens when I slit a row into multiple rows. You get those lines similar to a separator. Initially I thought it’s the Visual Composer but again, I did the updates and they are still showing. Regarding some plugins that might affect this? I don’t know what to say, again, it’s been doing this for a while and I use trusted plugins, nothing fancy. Perhaps you guys can take a look? 🙂
3. The categories and sub-categories are set up properly and I do have more than 1 post.
4. Understood. Is there a way you can recommend my one? Perhaps a romanian? 🙂
I would really appreciate if you guys can take a look at those issues. Let me know if you need account credentials to test it.
Have a blessed day.
Hello Cosmic,
Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Also, provide there the link to this topic so we can quickly identify you.
Thanks for the message!
